The SHRM Competency Model: A Road Map for Success Phyllis Shurn-Hannah, SHRM-SCP Presented to: Pittsburgh Annual Conference

How can I be more successful in HR?

Three things to walk away with today The SHRM Competency Model is YOUR model The model is a roadmap to HR success Success requires a plan

YOUR

Why are competencies important? KSAOs Competencies Strategy HR Success

What else is special about the SHRM Competency Model? HR Knowledge HR Behavior

Technical Business Leadership Interpersonal HR Expertise Business Acumen Critical Evaluation Consultation Leadership Leadership and Navigation Ethical Practice Interpersonal Communication Relationship Management Global & Cultural Effectiveness

How do you know if you are on the path to success? Proficiency Indicators Specific behavioral statements that illustrate effective HR practice

Proficiency Indicators for Relationship Management Develops and maintains a network of external partners (e.g., vendors). Demonstrates concern for the well-being of colleagues. Fosters collaboration and open communication among stakeholders and team members. Identifies and resolves conflict that is counterproductive or harmful.

Shifting Competency Importance   Entry Mid Senior Executive Ethical Practice 1 Communication 2 3 4 5 Relationship Management HR Expertise Business Acumen 6 7 Critical Evaluation 8 Consultation Global & Cultural Effectiveness 9 Leadership & Navigation

Ethical Practice The KSAOs needed to: Maintain high levels of personal and professional integrity Act as an ethical agent who promotes core values, integrity and accountability throughout the organization

Communication The KSAOs needed to: Effectively craft and deliver concise and informative communications Listen to and address the concerns of others Transfer and translate information from one level or unit of the organization to another

Relationship Management The KSAOs needed to: Create and maintain a network of professional contacts within and outside of the organization Build and maintain relationships Work as an effective member of a team Manage conflict while supporting the organization

HR Expertise (HR Knowledge) The foundation for HR The principles, practices and functions of effective HR management. Organization Workplace People

Business Acumen The KSAOs needed to: Understand the organization’s operations, functions and external environment Apply business tools and analyses that inform HR initiatives and operations consistent with the overall strategic direction of the organization

Critical Evaluation The KSAOs needed to: Collect and analyze qualitative and quantitative data Interpret and promote findings that evaluate HR initiatives and inform business decisions and recommendations

Consultation The KSAOs needed to: Work with organizational stakeholders in evaluating business challenges and identifying opportunities for the design, implementation and evaluation of change initiatives Build ongoing support for HR solutions that meet the changing needs of customers and the business

Global & Cultural Effectiveness The KSAOs needed to: Value and consider the perspectives and backgrounds of all parties Interact with others in a global context Promote a diverse and inclusive workplace

Leadership & Navigation The KSAOs needed to: Navigate the organization and accomplish HR goals Create a compelling vision and mission for HR that aligns with the strategic direction and culture of the organization Lead and promote organizational change Manage the implementation and execution of HR initiatives Promote the role of HR as a key business partner

Aligning to the SHRM Competency Model SHRM HR Competencies Your Organization’s Competencies HR Expertise ??? Business Acumen Critical Evaluation Consultation Leadership and Navigation Ethical Practice Communication Relationship Management Global & Cultural Effectiveness

What is your plan for success? What are your goals? How do the HR Competencies align to those goals? What is your plan for assessing your competency strengths and areas for development? How do you plan to leverage your strengths? How do you plan to develop? What resources and tools can help you with both? How will you know whether you have succeeded? How will you sustain this process to continually improve?

Does SHRM have resources to help me plan? For copies, contact competencies@shrm.org

What can I do to assess and develop my proficiency?

SHRM18 will be held at McCormick Place in downtown Chicago SHRM18 will be held at McCormick Place in downtown Chicago. Which is a great venue to have this event for approximately 15,000 HR professionals. This is a World Renowned HR Event There is no better place for HR professional development than SHRM’s Annual Conference & Exposition. By attending, you’ll gain the tools and resources you need to implement successful HR practices – which help your company succeed. 

Where do I go for more information? SHRM Resource SHRM.org Competency Model /hrcompetencies Conferences /events Behavioral Competencies Articles /resourcesandtools/hr-topics/behavioral-competencies Diagnostic Tools /learningandcareer/competency-model/pages/competency-diagnostic-tools.aspx Certification /certification

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Phyllis Shurn-Hannah Field Services Director (FSD) phannah@shrm.org Phone (703.535.6293) shrm.org https://www.shrm.org/hrcompetencies competencies@shrm.org Twitter: @HRCompetencies