The ROI of Enterprise Search: Increase Revenue, Reduce Cost, Reduce Risk Robert Tennant CEO, Recommind Gilbane Conference, November 2007 www.recommind.com

Recommind Background What we do How we do it Who we are Enterprise-class search, categorization and eDiscovery systems for organizations with large, dynamic information environments Recognized leader in the legal industry; also strong in media and pharma Rapidly growing leadership position amongst financial, energy, healthcare and government How we do it Award winning, patented, concept-based search platform provides the industry’s most accurate and automated search results Focus on using sophisticated search and categorization technology to address specific, critical business issues Who we are Based in San Francisco with offices in New York, Chicago, Atlanta, London and Bonn Founded 2000; privately held, profitable

Representative Customers

Addressing the Most Pressing Information Management Problems of Large Organizations

Users Are Lost in Information Overload Expertise Legal Holds Enterprise Search ? Intranet Email Collaboration System File Shares Records Management Document Management Content Management Time Tracking CRM 5

Pfizer Makes Key Investment in its Information Architecture Fortune 39 Revenues: $50 Billion+ Employees: 100,000 Worldwide Offices: 100+ Deploying MindServer Legal Enterprise Search & Projects & Expertise Ties into Senior Management Initiative to improve efficiencies in the office of the Corporate Counsel Connecting multiple information systems holding both unstructured and structured information (e.g. Documentum, File Shares, Notes, etc) “ Pfizer needs to improve its information architecture if it is to be able to continue to scale and improve its business. Organizing and finding the information people need in the organization is no longer an option, it is a requirement that can not be ignored.” - Senior Management, Pfizer

Novartis Implements RADAR For Their Information ‘Cockpit’ Fortune 168 Revenues: $37 Billion+ Employees: 100,000+ Worldwide Offices: 140+ Deploying MindServer Enterprise Search & Projects & Expertise Realization of Knowledge Management initiative to build virtual teams to work together efficiently and effectively across offices Connecting 13 different internal information systems (intranets, Documentum, Notes, file shares, etc) and 14 external for-fee and free sources (including Allen & Overy, PLC, and the FDA) “ The most important benefit Recommind delivers is easy access to existing information that users were unaware existed.” - Head of Information Management, Novartis

Morrison & Foerster Connects It All With MindServer AM Law 25 Revenues: $750 Million + Employees: 3,000 Worldwide Offices: 15 + First Firm to Deploy Projects & Expertise Across Firm Indexed Document Management System, HR Databases, Matter Databases, Elite Information, Precedent Library, …. Latest roll out includes Interaction (CRM), FileSurf (Records), and Portal (SharePoint) “Sharing knowledge across our distributed firm is imperative for our ability to scale and succeed as a global firm” - Oz Benamram Director of Knowledge Management

Where Is The Value of Information Access (In this Use Case)? Enterprise Search Productivity and lower frustration from being able to find things Business Intelligence Understanding customer needs Understanding internal projects and expenses Expertise Identification Understanding internal expertise/resources Understanding who customers are and what is being done for them Litigation/Legal Hold Legal compliance – required by FRCP E-mail management For legal compliance, for productivity, for collaboration E-Discovery For substantively lower legal bills

Accessing Information Enterprise Search Expertise Identification Global Client Analysis Business Intelligence Litigation/Legal Hold 10

Search Results

Filtering Results

Document View

People Results

Person View

Customer Results

Contact Results

Project View

Value to the Organization “Soft Costs” Productivity Gain: 25% of Junior lawyer time is spent searching (25% of which is wasted time)  Lost productivity ~= $7.8M annually Revenue Gain: Finding information that otherwise wouldn’t be found Priceless (at least $1M annually of business otherwise lost) “Hard Costs” $2.5M annually of actual recorded revenue is written off as a result of inefficient search Other hard costs: actual staff reduced, etc.

Organizing Information Email Filing Organization Preservation Collaboration 20

Automated/Suggested Filing - Incoming

Automated/Suggested Filing – Outgoing

View By Month, Contact, Frequency

Value to the Organization “Soft Costs” Productivity Gain: New project team members take significantly less time to come up to speed. ~= $ 3-4M in productivity recovered Revenue Gain: Finding information that otherwise wouldn’t be found Priceless “Hard Costs” Secretarial pool is now 17% smaller  $2.5M in annual savings

Managing Risk Next Generation e-Discovery Document Review Categorization & Analysis 25

Screenshot

Value to Organization US companies face huge amounts of litigation — $1 billion-plus companies average 556 lawsuits each On average 50-60% of those require retrieval of electronic data Legal Hold The average litigation hold/retrieval at a typical company costs that organization $35,000 (some are much more expensive (Intel)) The math: 278 x 35,000 = $9.7M annually E-Discovery Production/Review Can range up to $5-10M a production! Not just eDiscovery costs: Judgments and fines: $1.4 billion, $253 million, and $29.2 million….. Takeaways? Talk to your legal department!!

Questions? Thank you for joining us, we will now answer questions from the participants. Three questions if needed: Can the software pieces function separately or are they interdependent? What is the licensing structure for the product? Can you search any type of database? What type of connection is required?