5 Main causes/drivers of change Draw Diagram – https://www.youtube.com/watch?v=PQ0doKfhecQ Technology Developments Competition – new entrants, larger companies Law & Economic Variables - Recession, interest rates EU Laws. Customers –more educated (Fashion & Tastes) Employees Recruitment – more demanding/ educated -difficult to get skilled staff debshoganteaching

Be Prepared!! Marketplace – pay attention to market trends, customer tastes and needs Competitors – Monitor them, be ready to respond, new products & lower prices Technology – up to date, invest, Facebook (500m)& Twitter (200m)(social media) Book pg 174 Costs – labour costs down, downsizing, outsource debshoganteaching

Changing Role of Management Style Leader – instead of bosses, direct not tell Coach – career development, personal development Resource Provider – keep staff happy and motivated Facilitator – delegate, experience debshoganteaching

Benefits of Empowerment Quality of work improves Increased initiative (intrapreneurial skills) Increased motivation Reduced Absenteeism Coping with change debshoganteaching

Change Management Book pg 165 5 Key elements for success: Communicate, Facilitator(Theory Y), Empower (Motivate), Teamwork (Matrix), Quality (TQM)!!! http://study.com/academy/lesson/how-the-technological- environment-affects-business.html NB**Trust, train, little change, reward, real decisions Book pg 165 Plan long-term broadly - a sound strategic vision, not a specific detailed plan (the latter is impossible to predict reliably). Detailed five years plans are out of date two weeks after they are written. Establish forums and communicating methods to enable immediate review and decision-making. debshoganteaching

Participation of interested people is essential Participation of interested people is essential. This enables their input to be gained, their approval and commitment to be secured, and automatically takes care of communicating the actions and expectations. Empower people to make decisions at a local operating level - delegate responsibility and power as much as possible . Encourage, enable and develop capable people to be active in other areas of the organization via 'virtual teams' and 'matrix management'. debshoganteaching

Scrutinise and optimise ICT systems to enable effective information management and key activity team-working. Use workshops as a vehicle to review priorities, agree broad medium-to-long-term vision and aims, and to agree short term action plans and implementation method and accountabilities. Adjust recruitment, training and development to accelerate the development of people who contribute positively to a culture of empowered dynamism. debshoganteaching

Activities Facebook & Twitter (case – technology) Casestudy – new book Workbook 2008 exam Q 5 (6) Q in book debshoganteaching