Judge a man of his questions rather than his answers. -Voltaire

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Judge a man of his questions rather than his answers. -Voltaire Question-Asking Judge a man of his questions rather than his answers. -Voltaire 11/21/2018 Phillip G. Clampitt, Ph.D.

Question-Asking I. The importance of question-asking “I’m so dumb. See, I haven’t studied and I can’t get this math problem.” -Felix Freshman II. Examining the assumptions behind questions 11/21/2018 Phillip G. Clampitt, Ph.D.

III. Evaluating the appropriateness of the question Consider possible responses Consider the purpose of the question Consider the wording of the question 11/21/2018 Phillip G. Clampitt, Ph.D.

IV. Choosing between open/closed questions A. Open questions 1. Define 2. Advantages 3. Disadvantages 11/21/2018 Phillip G. Clampitt, Ph.D.

IV. Choosing between open/closed questions (cont’d) B. Closed questions 1. Define 2. Advantages 3. Disadvantages 11/21/2018 Phillip G. Clampitt, Ph.D.

V. Direct/indirect questions A. Direct questions 1. Define 2. When useful 3. When not useful 11/21/2018 Phillip G. Clampitt, Ph.D.

V. Direct/indirect questions (cont’d) B. Indirect questions 1. Define 2. When useful 3. When not useful 11/21/2018 Phillip G. Clampitt, Ph.D.

VI. Probes Why Probe? Non-directive Probes Directive Problems Silence Nudging (neutral phrases) Reflective statement Internal summary Directive Problems Restatement Informational Clearinghouse Reconciling 11/21/2018 Phillip G. Clampitt, Ph.D.

VII. Problem questions Bi-polar Open-to-Closed Switch Double-barreled Two-in-one Leading Tone of voice Emotional words Identify the answer Link to a powerful person Guessing Game 11/21/2018 Phillip G. Clampitt, Ph.D.