Litcham Health Centre In-House Patient Survey

When telephoning the practice between 8:30am and 9.00am for an appointment on the day were you offered an appointment? YesNo 238

Is it important that you see a specific doctor every time you come to the practice? YesNo 1829

If you are willing to see any doctor at the practice how quickly are you normally seen? Same DayNext working day Within 2 working days 21912

Were you offered an appointment time to suit you? Would prefer additional hours Happy with any time NoYes 19036

If you need to see a doctor urgently, can you normally get an appointment on the same day? YesNo 328

How do you normally book your appointments? In personBy phone 045

In the past 6 months have you tried to see a doctor fairly quickly? YesNo 2615

Are you prepared to wait several more days to book an appointment to see the doctor of your choice rather than see any doctor within 48 hours? DependsNoYes 2698

In the past sixth months have you tried to book in advance for an appointment with a doctor? Was not aware I could book ahead NoYes 42123

If you had requested an appointment in advance (more than 48 hours ahead up to a month) were you able to get an appointment with a doctor? YesNo 341

Have you ever missed an appointment due to… I forgotI was delayed in traffic I had recovered Too difficult to cancel 6250

For patients that work - if you had to see a doctor at the surgery during your typical working hours, can you take time away from work? YesNo 109

How easy do you find obtaining results over the phone? Not very easyFairly easyVery easy 11523

Were you aware that you could request a telephone consultation with a doctor when they are working? YesNo Would rather have a face to face consultation

Once you have arrived for your appointment, how long do you normally have to wait? I dont have to wait I dont have to wait too long I have to wait a bit too long I have to wait far too long 6250

Was your last appointment with a doctor or nurse? DoctorNurse 1727

When did you last see a doctor/nurse at the surgery? In the last week In the last month In the last 6 months 6 months

On that occasion did you feel able to ask questions you wanted? YesNo 453

Did you feel that the doctor/nurse took appropriate action to deal with your treatment? YesNoNo action needed

How easy is it for you to get an appointment with a Practice Nurse/Health Care Assistant at the practice? Very easyFairly easyNot easy at all Havent tried 37901

Did you have confidence in the doctor/nurse that you saw? DefinitelyTo some extent NoUnsure 44401

Are you a carer for anyone in your household? YesNo 433

How easy would it be for people with disabilities to move around the surgery? Very easyFairly easyNot very easyVery difficult

How easy do you find getting into the building/parking facilities? Very easyFairly easyNot very easyVery difficult 29 30

How clean do you find the surgery? Very cleanFairly cleanNot very clean Very unclean 40810

How helpful do you find the receptionist's at the surgery? Very helpfulFairly helpfulNot very helpful Very unhelpful 45100

In the past 12 months have you felt like making a complaint about any members of staff at Litcham Health Centre? NoYes but haventYes and I have made at least one 4340

Overall, how satisfied are you with the overall standard of care you have received at Litcham Health Centre? Very satisfied Fairly satisfied Not very satisfied Not at all satisfied Prefer not to say

Would you recommend the surgery to someone who has recently moved to the area? YesNoUnsureMaybe 39810

Gender MaleFemale 2228

Age