Enriching our dialogue with Canadians

Session overview GC engagement priorities Your work will contribute directly to making us all better. The Ideas Café Methods: overview The Ideas Café Session flow 2

Why we need to engage 84% agree “I would feel better about government decision-making if I knew that government sought informed input from average citizens on a regular basis” (EKOS, 2017) 80% think “the elites who run institutions are out of touch with regular people” (Edelman, 2017) 3

Trust in government Q. How much do you trust the federal government /government in Ottawa to do what is right? % of Canadians who say MOST/ALL THE TIME Copyright 2017 No reproduction without permission 4

We serve Canadians 5

A world of complexity We live in a new world Social media and digital connectedness A new social contract Reconciliation – trying to shift from colonial approach Erosion of trust and rise of populism 6

Action inspires hope Action inspires hope 7

Canadians expect government to engage with them as a mark of a healthy democracy Activities Outputs Outcomes Build capacity and skills so citizens can participate Increase awareness of opportunities to participate Canadians feel heard, have info and see their input informs decisions Public servants can engage and analyze input Increased trust In government Better policy outcomes that benefit more Canadians 8

Tomorrow demands authentic engagement today… From…Consultation Broadcasting Blunt instrument Organization-centric Ottawa focused Silo’d Outputs Towards…Engagement Listening Considered approach People-centric Regionally networked Thematic Outcomes Tomorrow demands authentic engagement today There are many different types of online and in-person Commitment 20 Your contribution today will help us get better 9

Set expectations with citizens… Draft Principles of Meaningful Engagement Transparent. We communicate with Canadians about engagement opportunities that may be of interest to them. We let Canadians know the purpose of engagement and how their input will be used. Relevant. We listen and talk to interested and affected Canadians about issues that matter to them. When we convene participants, we are clear about what is up for discussion and the scope of change possible. Inclusive. We engage a range of views and perspectives that reflect the diversity of stakeholders and target populations. We reduce barriers to participation, whether physical, cultural, geographical, linguistic, information, digital, or other. We offer a variety of channels/mixed methods to engage. Accountable. We commit to making public what we hear from participants. We report back to participants and to Canadians to explain our decisions including how input was used. Adaptable. We commit to continuous learning and adaptation in our approach to public engagement, and to promoting a culture of engagement, consultation, and collaboration across the public service. We build on our successes, learn from our failures, and share our experiences. Principles of engagement There is pedigree to these But the proof is in the pudding (we have to live these and create systems for implementation) 10

What does this look like in practice? Provide information Close the feedback loop Re: Provide information: -- Decision making process How input will be used Potential trade-offs What does this look like in practice? It looks like a conversation In an authentic conversation, we disclose and we listen We provide feedback or else they leave We are honest about the possibilities – DO NOT ENGAGE UNLESS YOU ARE OPEN TO CHANGE The importance of feedback Shorten the loop Report back Release data Really Listen 11

Addressing our 5 biggest capacity gaps Engaging diverse voices and underserved communities Analyzing large volumes of qualitative data from myriad sources Scoping and researching stakeholder perspectives Choosing effective online methods Choosing effective offline methods Addressing the five biggest gaps Choosing effective methods (online and in-person) Understanding stakeholder perspectives Analyzing large volumes of qualitative data from myriad sources Engaging diverse voices and underserved communities Areas for improvement: People Social Measure 12

Canada Beyond 150: learning lab and testbed We’ll work with you to engage and co-create with colleagues, stakeholders and (where applicable) citizens. Canada Beyond 150 support GC Priorities (Join the CCOP) The Meta conversation Planning Collaborating ..Across GC mandates ..With partners Measuring and reporting 13

Canada Beyond 150 - Engagement checklist Post-engagement checklist We’ll help you make this happen Canada Beyond 150 - Engagement checklist   Clarify your purpose Clarify your participants Clarify your assumptions Clarify your approach Clarify your success Post-engagement checklist   Close the feedback loop. Document what you learned. Inform GC best practices Showing a simplified version of a checklist we have developed for you to use… ...and which PCO and the Consultations Community of Practice are sharing across the GC 14

Consultations Community of Practice (GCConnex) Thank you Consultation@pco-bcp.gc.ca Open-Ouvert@tbs-sct.gc.ca Consultations Community of Practice (GCConnex)

World Cafe The 5 Why’s Sharing our learnings Ideas Café – Methods Overview World Cafe The 5 Why’s Sharing our learnings 16

20 minutes 20 minutes 20 minutes Closing Plenary Ideas Café – session flow 20 minutes 20 minutes 20 minutes Closing Plenary 17