Safety Culture Assessment

Cando rail services Full service rail provider: Short Line RR Operator; Industrial Switching; Rail Car Storage; Transload Operator, Engineering and Track Services; Locomotive and Rail Car maintenance 450 employees in over 20 operations throughout Canada and the US Employee owned company

Safety culture assessment Perception survey: 363 of 450 employees completed (81%) return rate Fairly positive results ranged between 3.56-4.16/5.00 Focus groups at employee hub locations: London/Winnipeg/Regina/Edmonton Recognized that there was room to further improve and strengthen corporate safety culture Focused on all aspects of communication within the organization including managerial communication processes and peer-to-peer

Initiatives Introduction of TrackSmart – The goal of TrackSmart is to have a shared safety culture and improve communication and education across the company. ITS HOW WE DO THINGS AROUND HERE Employee Safety Education Program – 8 hour interactive program covering modules on safety culture, human factors, personal fatigue management, ergonomics, hazard identification, distracted driving Enhanced/targeted employee safety meetings Additional training for supervisors and managers focusing on managing safety

Initiatives Re-vamped employee newsletter and intra-net page Re-defined Efficiency Tests focusing on quality, coaching, mentorship Development of Railway Education Program for our customers Expanded Corp Safety Dept to provide field support Development of new IT program focused on safety performance analysis

outcomes A more clearer, concise and consistent approach to managing safety Employee Safety Education program has been delivered to 75% of staff - extremely positive acceptance from employees, supervisors and managers Better awareness from all levels of the organization on overall benefits of a positive safety culture