Panel | Innovations in Patron Service Mike Paxton, amber cook, Margaret dunn

Panelists Mike Paxton (Chicago) Margaret Dunn (University of Houston) Amber Cook (University of South Carolina) You! (Many!)

Question 1 What new innovations, features, or tools have you implemented or plan to implement to improve patron service? What new innovations, features, or tools have you implemented/plan to implement to improve patron service? What new innovations, features, or tools would you like to implement to improve patron service? What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What methods do you use to learn about what service innovations would be most useful to your users? How do you think users needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations - current or imagined - could we implement to meet those needs and expectations? What innovations - current or imagined - could we implement to improve turnaround time? General Questions / Discussion

Question 2 What new innovations, features, or tools would you like to implement to improve patron service, but haven’t due to roadblocks? What new innovations, features, or tools have you implemented/plan to implement to improve patron service? What new innovations, features, or tools would you like to implement to improve patron service? What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What methods do you use to learn about what service innovations would be most useful to your users? How do you think users needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations - current or imagined - could we implement to meet those needs and expectations? What innovations - current or imagined - could we implement to improve turnaround time? General Questions / Discussion

Question 3 What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What new innovations, features, or tools have you implemented/plan to implement to improve patron service? What new innovations, features, or tools would you like to implement to improve patron service? What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What methods do you use to learn about what service innovations would be most useful to your users? How do you think users needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations - current or imagined - could we implement to meet those needs and expectations? What innovations - current or imagined - could we implement to improve turnaround time? General Questions / Discussion

Question 4 What methods do you use to learn about what service innovations would be most useful to your users? What new innovations, features, or tools have you implemented/plan to implement to improve patron service? What new innovations, features, or tools would you like to implement to improve patron service? What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What methods do you use to learn about what service innovations would be most useful to your users? How do you think users needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations - current or imagined - could we implement to meet those needs and expectations? What innovations - current or imagined - could we implement to improve turnaround time? General Questions / Discussion

Question 5 How do you think users’ needs and expectations are influenced by commercial providers such as Amazon or iTunes? What new innovations, features, or tools have you implemented/plan to implement to improve patron service? What new innovations, features, or tools would you like to implement to improve patron service? What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What methods do you use to learn about what service innovations would be most useful to your users? How do you think users needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations - current or imagined - could we implement to meet those needs and expectations? What innovations - current or imagined - could we implement to improve turnaround time? General Questions / Discussion

Question 5, continued How do you think users’ needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations – current or imagined – could we implement to meet those needs and expectations? What new innovations, features, or tools have you implemented/plan to implement to improve patron service? What new innovations, features, or tools would you like to implement to improve patron service? What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What methods do you use to learn about what service innovations would be most useful to your users? How do you think users needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations - current or imagined - could we implement to meet those needs and expectations? What innovations - current or imagined - could we implement to improve turnaround time? General Questions / Discussion

Question 6 What innovations – current or imagined – could we implement to improve turnaround time? What new innovations, features, or tools have you implemented/plan to implement to improve patron service? What new innovations, features, or tools would you like to implement to improve patron service? What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What methods do you use to learn about what service innovations would be most useful to your users? How do you think users needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations - current or imagined - could we implement to meet those needs and expectations? What innovations - current or imagined - could we implement to improve turnaround time? General Questions / Discussion

Question 7 Other? What new innovations, features, or tools have you implemented/plan to implement to improve patron service? What new innovations, features, or tools would you like to implement to improve patron service? What other areas of your library, campus, or community have you collaborated with to improve resource sharing services? What methods do you use to learn about what service innovations would be most useful to your users? How do you think users needs and expectations are influenced by commercial providers such as Amazon or iTunes? What innovations - current or imagined - could we implement to meet those needs and expectations? What innovations - current or imagined - could we implement to improve turnaround time? General Questions / Discussion

Many! Many! Come ask us!