Citizens’ Academy Overview Pasco County Utilities Services Branch Citizens’ Academy Overview May 11, 2017

Florida’s Premier County 11/21/2018 Pasco County Florida’s Premier County Introductions: Assistant County Administrator, Utilities Services – Flip Mellinger Solid Waste Director – John Power Operations and Maintenance Director – Robert Marin Engineering and Contracts Management Department – Michael Carballa Customer Information and Services Department – Sandra Anderson Administration and Support Services Department – Robert Sigmond

Florida’s Premier County 11/21/2018 Pasco County Florida’s Premier County Agenda: Department Briefs Tour: the County’s award-winning Waste to Energy Facility Tour: the County’s Shady Hills Wastewater Treatment Plant

Florida’s Premier County Solid Waste Department 11/21/2018 Pasco County Florida’s Premier County Solid Waste Department John Power Pasco County Utility Services Branch Solid Waste Director

Waste to Energy Facility 11/21/2018 Waste to Energy Facility

Solid Waste Department Overview 11/21/2018 Solid Waste Department Overview Collection 7 Licensed Haulers Collecting Approximately 141,000 Residential Homes Disposal 340,255 Total Tons MSW/Calendar Year Recycling 4200 Tons/Calendar Year Household Hazardous Waste 686 Total Tons/Annual

11/21/2018 Solid Waste System

Solid Waste - Collection 11/21/2018 Solid Waste - Collection Pasco County does not pick up your trash and recycling. Trash / recycling is picked up by a licensed private hauler you pay directly. (Your HOA or CDD may pay this for you.) This is known as a “subscription” service. Curbside trash is collected twice a week. The maximum charge is $12.44 per month. If you have trash service, you also have recycling service - at no extra cost. Recycling service must be provided at least twice per month. Your hauler provides the schedule for trash and recycling. Pasco residents may take trash (in normal amounts) to county Solid Waste facilities without charge.

11/21/2018 Solid Waste - Disposal Your trash is incinerated to produce electricity. Pasco County has landfill operations. For example, construction and demolition debris is buried in a Class III landfill at the West Pasco Resource Recovery facility. Each single-family residential property is assessed $62.00 per year on the non-ad valorem section of the property tax bill. This covers the disposal cost for normal household waste generated from each household. Multi-family and mobile residences are charged a pro-rated fee. This fee has not changed for nine years.

Utilities Operations and Maintenance Department 11/21/2018 Pasco County Florida’s Premier County Utilities Operations and Maintenance Department This will be a short overview of the O&M department The main thing I would like you to take away from this brief is the personnel in O&M are responsible for operating and maintaining a large number of facilities and equipment spread over 750 square miles in Pasco County. Rob Marin Pasco County Utility Services Branch O&M Director

O&M Department Overview 11/21/2018 O&M Department Overview 274 Employees Roughly ¼ operators and ¾ maintenance Core Functions (Across ~750 sq. miles): Water, Wastewater, and Reclaimed Services Systems and Infrastructure 110,000 Water/Sewer Service Connections 15,500 Reclaimed Water Customers Residential Commercial Core Functions: Operate and maintain the county’s water, wastewater, and reclaim services We have about 274 personnel to operate and maintain our systems and infrastructure across the 750 square mile county We have about 110,000 service connections serving about 270,000 citizens 12k residential and 250 commercial reclaim customers

Recent Accomplishments 11/21/2018 Recent Accomplishments Summer 2016 -- Commenced Operating Boyette Reservoir Largest of its kind in United States - 500 million gallons Increase Training Opportunities Developed Partnership with AMSkills Technical High School Program

Water Operations 11/21/2018 4 Water Treatment Plants Boyette WTP Little Road WTF 4 Water Treatment Plants 37 Active Wells, Supply From wells and TBW, we distribute about 29 mgd Serving ~270,000 People or about 110 g per person per day Southwest WTP Southeast WTP

Wastewater Operations 11/21/2018 Wastewater Operations 6 Wastewater Treatment Plants Cypress Manor Shady Hills Embassy Hills Wesley Center We operate and maintain 6 WWTP throughout the county, + Co-Own NPR (Shady Hills, Wesley Center, Embassy Hills, Land O’ Lakes, South East, and Cypress Manor) Additionally, the O&M department maintains about 600 pump stations that feed our WWTPs 8 Basins include Fed by ~1500 Pump Stations (585 owned & maintained, 130 School Board, 30 Facility, bulk services, 750+ Private) 21 MGD from ~ 250,000 People Biosolids, Fats, Oils & Grease Facilities South East Land O’ Lakes

Pasco County Master Reuse System (PCMRS) 11/21/2018 Reclaimed Operations Pasco County Master Reuse System (PCMRS) The Pasco County Master Reclaimed Distribution System: Consists of: 2 Reclaimed Reservoirs for storage (100K and 500 K) gallons 8 Rapid Infiltration Basins/Infiltration Wetland Systems 11 Storage tanks All strategically placed throughout the county to assist in serving approximately 15,500 residential and commercial customers.

Florida’s Premier County Engineering & Contracts Management Department 11/21/2018 Pasco County Florida’s Premier County Engineering & Contracts Management Department Michael J. Carballa, P.E. Pasco County Utility Services Branch Engineering Director

Engineering Department Overview 11/21/2018 Engineering Department Overview Provides Engineering Support to Utility Operations Core Functions: System Expansion Capital Program Execution - $175 MM Technical Support Asset Management 36 Full-Time Employees plus Contract Labor Planning & Service Commitment: 7 Capital Delivery: 11 Operations & Technical Support: 12 Administration & Other: 6

Recent Major Accomplishments 11/21/2018 Recent Major Accomplishments Closeout of Florida Department of Environmental Protection Consent Order Nearing Completion of Award-Winning Central Pasco Beneficial Reuse Project – “4G Ranch Wetlands” Contract Award for Biosolids Processing Facility

“4G Wetlands” Under Construction 11/21/2018 “4G Wetlands” Under Construction

Biosolids Design Concept 11/21/2018 Biosolids Design Concept

Florida’s Premier County Customer Information & Services Department 11/21/2018 Pasco County Florida’s Premier County Customer Information & Services Department Sandra E. Anderson, MPA, APR Pasco County Utility Services Branch Customer Service r

CI&S Department Overview 11/21/2018 CI&S Department Overview 71 Employees Core Functions: Customer Service - 24 Billing / Data Entry / Collections - 13 Meter Reading - 16 Dispatch - 3 Risk Management / Support - 8 Solid Waste - 5 Conservation / Community Education / Outreach - 2 110,000 Water/Sewer Service Connections 15,500 Reclaimed Water Customers

Recent Accomplishments 11/21/2018 Recent Accomplishments Call wait time has been reduced from 10 minutes to less than 2 minutes Aging meter endpoint replacement provided improved service levels and less staff time The Customer Information System has been re-implemented

CIS Re-Implementation Efficiencies 11/21/2018 CIS Re-Implementation Efficiencies Formalized training approach improves customer interaction and response time Data scrubbing and verification of active accounts Batch billing reduces time between reading and billing accounts Automated delinquency notices provide improved collections Automatic service orders for turn-on and -off services

CIS Re-Implementation Efficiencies 11/21/2018 CIS Re-Implementation Efficiencies Scheduling of tasks and work orders Developer Accounts tracking prevents duplication Automated manual reports reduce late night staff Automated new account bill pro-rating New bill presentation New Payment Gateway provides an enhanced pay-by-phone experience

Florida’s Premier County Utilities Administration and Support Services 11/21/2018 Pasco County Florida’s Premier County Utilities Administration and Support Services Bob Sigmond Pasco County Utility Services Branch Administration and Support Services Director

Administration & Support Services Dept. Overview 11/21/2018 Administration & Support Services Dept. Overview 52 Employees Administration and Support Services – 23 Warehouse – 9 Environmental Compliance – 7 Environmental Lab – 13 Core Functions Organizational Management Financial Management Warehouse Services Environmental Compliance Environmental Lab Services

FY 17 Budgeted Solid Waste Expenses 11/21/2018 FY 17 Budgeted Solid Waste Expenses

FY 17 Budgeted Water/Wastewater Expenses 11/21/2018 FY 17 Budgeted Water/Wastewater Expenses

11/21/2018 QUESTIONS?