INet-Server Statistics Anne-Catherine Christen Managing Director Teldas Status 24.03.2017

Some figures about Number Portability… Total numbers ported on 31.12 Evolution of ported numbers per connection type Timeouts Cancels Rejects SMS Prepay

Over 2.4 Mio numbers in status ported on 31.12. 2016 Evolution of total numbers ported (status on 31.12) (INA excluded)

Increasing porting trend of 2015 Continues in 2016 Total numbers ported per year (INA excluded) Around 570’000 ported numbers over the year 2016 (30% increase to 2015) Over 50% increase in PSTN/ISDN, around 20% for mobile and prepay

Repartition of portings in 2016 In 2016, around 50% of the portings are Mobile, 15% Mobile Prepay and 35% PSTN/ISDN Repartition of numbers ported per Connection Type (INA excluded)

Evolution of Cancel 2006-2016 in % of work-orders In 2016, the amount of cancel/workorder is around stable (except DDI), with 17% of total work-orders getting cancelled in 2016.

Evolution of Cancel 2006-2016 Most of the cancel are done by the Recipient or due to too many reject cycles. The increase in Cancels follows also the trend of WO increase.

Timeouts are more present for PSTN/ISDN Overall Timeouts per connection type from 2006 to 2016 In 2016, the increase of timeouts is due to some side-effects of the INet-Release (some operators encountered issues during first days after the release)

Timeouts in relationship to the Amount of work-orders… Timeouts A in % of work-orders per connection type in 2016

Some figures about the Reject reasons…

Evolution of Reject reasons in % of Total Work Orders There are much more rejects for Mobile (55%) and Mobile Prepay (>90%) than for the other CON_TYPES (~20%)

Repartition of Reject Reasons 2016

Positive effect of the INet-Release 2016: Around 30% decrease in reject reasons 01 (name) and 07 (wish date) for all con_types Reject reason 007 expected to decrease more as fixed operators mostly don’t use yet the « empty wish date » feature and mobile operators partially use it Reject reason 001 increased much in previous years following the automation by most operators of the « name validation » and thus the machines rejected automatically every small spelling mistake… With the new « error rules» implemented by the operators with Inet release, the machines reject less

Mobile Prepay Rejects 2016

Mobile Rejects 2016

PSTN/ISDN Rejects 2016

Some figures about average timings…

Average Validation Time now below 1 wd for all con_types Average duration from INIT until first reaction from Donor (Accept/Reject) per CON_Type

Average Porting time Average duration from INIT until Acti_date/Time per CON_Type Long durations for Mobile, INA and PSTN/ISDN due to contract cancellation clauses

When does Handover occur? Average duration between acti time and handover time per CON_Type For DDI and PSTN/ISDN, between 2-4 hours. It seems that operators first test that the routing is correctly set by the Donor Operator For Mobile/Mobile Prepay, handover occurs within short time after acti-date. No tests done

Some figures about the departure Announcement process for Prepay… SMS sent to subscribers SMS sent by subscribers Invalid SMS

SMS sent to subscribers monthly evolution of SMS requests generated by Inet from June 2012 until End December 2016 June2016: issue with INet-Release (fixed straight afterwards) There are still many customers who don’t send an SMS departure prior to the init of the work-order in Inet. This is not according to the process  Improve communication in the point of sales (customers should send SMS to 499 directly from point of sale)…

SMS sent by the subscribers monthly evolution of SMS sent by the subscribers from June 2012 until End December 2016 Departure SMS sent by customers vary between 12’000 and 14’000 / month Around 2/3 German, 25% French the rest English and Italian

Invalid SMS stabilised below 4%

Some figures about INA… Available Tariffs and tariff repartition INA Numbers in service Total INA standard transactions

The amount of available tariffs is slightly decreasing. In 2016 : 974 available tariffs Amount of tariffs per tariff category

Around 43% of tariffs don’t need XDR exchange !

Most INA numbers have an online tariff profile (around 95% in 2016) & total amount of numbers in service is slightly decreasing since 2010 Evolution of numbers in service online versus non-online Notice: until 2008, the graph shows the repartition between industry-standard versus non-industry standards

INA Transactions 2005-2016: decreasing trend INA Standard transactions over the years (numbers taken into service, terminated, INA number tariff modifications…)

Some figures about Teldas Webpage usage

Google statistics www.teldas.ch Traffic: The traffic increased in 2016 was around stable related to 2015. This is mainly explained by the activities linked to the INet-release 2016 (documentation updates in End 2015 / Test activities in Spring 2016) New sessions: 70% of the visitors return to the Website, 30% are new sessions. > 1’000 sessions per month Navigator: 40% Internet Explorer / 30% Firefox / 30% Chrome Category: >97% of visits are done from the laptop  no need to optimise for tablet or mobile access Most visited page: Contacts & Documents (April-May 2016: PR page due to the Inet-Release)