OPIM 953 OPERATIONS SIMULATION / BUSINESS PROCESS MODELING Dave Goldsman Sabancı / Georgia Tech Atlanta, GA, USA sman@gatech.edu 11/21/2018

Course Information Instructor: Dave Goldsman Office: FMAN 1161 Phone: 216-483-9683 (Office) 216-483-9841 (Home) Email: sman@gatech.edu Website www.isye.gatech.edu/~sman/courses http://webct.sabanciuniv.edu/

Class Times:   Saturday, June 9 12:30 p.m. – 7:00 p.m. Weds., June 13 6:00 p.m. – 10:00 p.m. Saturday, June 16 12:30 p.m. – 3:30 p.m. Saturday, June 23 4:00 p.m. – 7:00 p.m. Friday, June 29 6:00 p.m. – 9:00 p.m. Saturday, June 30 9:00 a.m. – 12:00 p.m. Friday, July 6 6:00 p.m. – 9:00 p.m.

Course Materials: Beautiful notes Arena (computer simulation language) + other software   Optional text: Laguna, M. and Marklund, J., Business Process Modeling, Simulation and Design, 1st Edition, Prentice Hall, 2004.

Grading: Participation: 25% In-class and HW exercises: 25% Take-home exam: 25% Project: 25%

Whirlwind Tour of Simulation Motivational Hand Simulation Exercise – Single-Server Queue Introduction to Business Process Design (Ch. 1, L&M) Motivational Hand Simulation Exercise – Multiple-Server Queue Process Management & Process-Oriented Improvement (Ch. 2, L&M) Introduction to Arena (Kim/Nelson notes) Simulation Framework for Business Processes Design (Ch. 3, L&M) Simple Queues in Arena (Example 3-1) Managing Process Flows (Ch. 5, L&M) Multiple Queues in Arena (Example 4-1)

Motivational Hand Simulation Exercise – Inventory System Motivational Arena Exercise – Inventory System Call Centers in Arena (Example 5-1) Introduction to Queuing Theory (Ch. 6, L&M) Modeling & Simulating Business Processes (Ch. 8, L&M) Input Data Analysis (Ch. 9, L&M) Motivational Case Study – Hospital Patient Flow Output Data Analysis (Ch. 9, L&M) Motivational Case Study – Call Center Discussion of Potential Projects