Shirley Rogers Director of Health Workforce @ShirleyRogers01 #nhsb5-c5 It Ain’t What You Do – It’s the Way That You Do It Shirley Rogers Director of Health Workforce @ShirleyRogers01 #nhsb5-c5

Let’s put this in context Over 361,000 People 161,000 200,000

Our Greatest Asset – Our Workforce Living our values regardless of where we work Supporting and motivating staff to do the best job that they can Evidence shows staff who feel valued and engaged provide better health and care

So what is good Staff Experience and Staff Engagement? “A company is people … employees want to know… am I being listened to or am I a cog in the wheel? People really need to feel wanted.” Richard Branson “Employees engage with employers […] when they’re treated as humans worthy of respect.” Meghan M. Biro So what is good Staff Experience and Staff Engagement? “Always treat your employees exactly as you want them to treat your best customers.” Stephen R. Covey “When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”  Simon Sinek “Highly engaged employees make the customer experience. Disengaged employees break it.” Timothy R. Clark

Our Experience Golden Jubilee Foundation NHS Lanarkshire Inverclyde Health and Social Care Partnership

Let’s talk about what Matters Julie Lamberth NHS Ayrshire and Arran

What does good Staff Experience and Engagement mean to you? Discussion What does good Staff Experience and Engagement mean to you?

What 3 actions would you prioritise? Time to work What 3 actions would you prioritise?

Feedback

What will you change?

We’ll be keeping in touch Follow up plans Jane Hamilton, Everyone Matters – Telephone 0131 244 3887 or email jane.hamilton@gov.scot Case Studies and other useful information can be found at - http://www.workforcevision.scot.nhs.uk/ http://www.staffgovernance.scot.nhs.uk/