Service-Now TechDoc.

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Presentation transcript:

Service-Now TechDoc

https://toyotaeurope.service-now.com/ URL & Log In https://toyotaeurope.service-now.com/

NAVIGATION Homepage

NAVIGATION Homepage

NAVIGATION Service Catalog

NAVIGATION NG Techdoc

Issue Report for Market Complaints REPORTING Issue Report for Market Complaints

Field information * REQUIRED REPORTING Requestor: Enter your name and select from menu User Type Selection: Application User. Unlocks new required field: “Issues” Urgency: Select from menu Attachments: Add screenshots, videos, logfiles, etc.

REPORTING Issues Field Select the relevant category here.

Issues Field ISSUE TREE All issues require “Urgency” and “Dealer/NMSC ID”.

Issues Field ATTACHMENTS Always include attachments. These can be logfiles, videos, screenshots Button to edit attachment name Button to remove attachment To finish report, click on “Submit”