The New Oracle Monitoring and Advisory Service for Applications Unlimited Michael Soulier Senior Director Applications Customer Support, PeopleSoft October 23, 2018

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Agenda 1 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

Agenda 1 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

Monitoring Services Overview Service for Oracle Applications Unlimited Monitoring for on-premise and cloud customers Automatic platform and functional event detection using Enterprise Manager Proactive Service Request creation (MOS), automated collections (diagnostics, logs, etc.) and routed to senior-level applications experts

Agenda 1 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

Oracle Applications Environments Service Data Flow Oracle Advance Support Gateway Created SR Fault Event Fault Detection and Review SR Notification and Updates Premier Support Applications Experts Resolution Collaboration Customer Oracle Applications Environments

Agenda 1 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

Smart Sensors 240+ Smart Sensors 140+ Smart Sensors Coming soon…

Oracle Applications Unlimited – Customers Need Choices ACS Monitoring & Advisory Service is the perfect choice for Joint Management use cases Joint Management Selective Sourcing Fully Managed Automated 24/7 advanced applications monitoring Fault detection, applications diagnostic health check, and predictive monitoring Automatic creation of SRs directly routed to senior engineers (with pertinent diagnostic data included) Expert advice for detected issues, and recommendations for config. changes Customer retains overall control 24/7 monitoring continuously checks for potential issues, with monitoring experts evaluating all detected events Oracle fixes problems on customer’s behalf for agreed parts of their system ACS focuses on critical platform and applications issues – customer does the rest themselves Oracle experts manage all operational and day-to-day activities Nobody knows Oracle applications better than Oracle Access, availability, change and config. management – Oracle covers it all Allows customers to focus attention and resources on their business 10

Customer Portal - Overview Roadmap

Customer Portal – Service Requests Roadmap

Interested in more? Monitoring and Advisory as well as Business Transaction Monitoring Venue: Thirsty Bear, 661 Howard Street, Upper Floor Hours: Monday – Wednesday 8:00 A.M. – 4:00 P.M. PT Oracle Support Stars Bar Venue: Stars Bar, Moscone West, 3rd Floor

Agenda 1 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

Resources Oracle Monitoring and Advisory Service for Applications Unlimited http://www.oracle.com/us/support/library/monitoring-advisory-apps-unlimited-5022837.pdf CONNECT WITH US Call +1.800.ORACLE1, visit oracle.com/acs , or email us at acs_ww@oracle.com Outside North America, find your local office at oracle.com/contact

Agenda 1 Monitoring Service Overview Service Data Flow Features and Benefits Resources Q & A 2 3 4 5

Recommended Conference Sessions SESSION ID THT6846: Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support WEDNESDAY, OCT 24 10:30 – 10:45 A.M. PT MOSCONE WEST – 3rd FLOOR STARS BAR THEATER SESSION ID TIP4394: Upgrading and Maintaining Siebel CRM in the Cloud or On-Premises WEDNESDAY, OCT 24 12:30 – 1:15 P.M. PT MOSCONE WEST – ROOM 3001A SESSION ID TIP4393: JD Edwards Support and Oracle Cloud Infrastructure: A Successful Path to Oracle Cloud THURSDAY, OCT 25 1:00 – 1:45 P.M. PT PARK CENTRAL (FLOOR 2) – CONCORDIA

oracle.com/goto/starsbar Ask the Experts your toughest product questions View Oracle Support and product demonstrations Learn what’s new and more! oracle.com/goto/starsbar

Monday Mix Get in the Mix… See you there! Monday, October 22, 2018 CONNECT | ENGAGE | RE-ENERGIZE CONNECT with Oracle Support executives, engineers, and developers ENGAGE on ideas, share experiences, and discover new opportunities RE-ENERGIZE with hors d’oeuvres, drinks, and inspiring conversations Admission is open* to Oracle Support customers with an Oracle OpenWorld event badge and photo ID *subject to capacity oracle.com/goto/mondaymix Monday, October 22, 2018 6:15–8:30 p.m. Fang Restaurant 660 Howard St., SF (Just a 3-minute walk from Moscone) See you there! Get in the Mix…

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