Turning Individuals into Team Players Teams are affected by what the individual members bring to the group. Factors of interest include: Member knowledge Abilities Skills Personality characteristics Learning Objective #2 Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

The Challenges of Creating Team Players Roles The set of expected behaviour patterns attributed to someone who occupies a given position in a social unit; roles assist the group in task accomplishment or in maintaining group member satisfaction Role conflict: experiencing differing role expectations Role ambiguity: uncertainty about role expectations Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada