Chapter 7 Emotions and Moods Brian Gladney MGNT 3300 Dr. Johnson Press F5 to begin the presentation.

The Myth of Rationality Keep a damper on emotions in the workplace. Emotions of any kind are disruptive…not constructive Create an “emotion-free” organization

Differentiate emotions from moods AFFECT A broad range of feelings that people experience. Affect can be experienced in the form of emotions or moods. Emotions Caused by specific event. Very brief in duration. Specific and numerous in nature. Moods Cause is often general and unclear. Last longer than emotions. More general.

different aspects of emotions Biology of Emotions Intensity : Job make different demand on our emotions. People vary in their inherent ability to express emotional intensity. Frequency and Duration: Some emotions occur more frequently than others. Emotions also differ in how long they last. Relationship between Rationality & Emotions Functions of Emotions

sources of emotions and moods. Personality Day of the week & time of the day Weather Stress Social activities Sleep Exercise Age Gender

External Constraints on Emotions Organizational Influences There are no single emotional “set” that all organizations worldwide seek. The climate in well-managed U.S. organizations is one that strives to be emotion free. Cultural Influences Does the degree to which people experience emotions vary across cultures? Do people’s interpretations of emotions vary across cultures?

the impact OF emotional labor Felt versus Displayed emotions Surface acting Deep acting

case for and against emotional intelligence CASE AGAINST Intuitive Appeal EI Predicts Criteria That Matter EI Is Biologically Based EI Is Too Vague a Concept EI Can’t Be Measured The Validity of EI is Suspect case for and against emotional intelligence

Applications of Emotions and Moods to OB Selection Decision Making Creativity Motivation Leadership Interpersonal Conflict Negotiation Customer Service Job Attitudes

Different Emotions and Moods