Defining and Planning for Spatial Interface Layer Replication John Ferraro, ENP Christopher Carver, ENP

Who has been in the role of supervisor or director or has dreams of obtaining that rank at some point in their 9-1-1 career?

Or who has been in those positions already and faced a crisis, problem, or issue where you just did not know where to turn or what to do?

The great thing is that if you are in the 9-1-1 world– there is no reason to feel this way. You are NOT alone. This presentation is all about sharing just how NENA helps to ensure you are never alone if you are in the 9- 1-1 community. No matter what the issue, no matter what your role may be.

Who are we? John Ferraro, ENP Christopher Carver, ENP

Our story…

So what exactly does NENA have to offer the 9-1-1 professional So what exactly does NENA have to offer the 9-1-1 professional? Allow us to share some of the specific ways that NENA benefits the 9-1-1 community, 9-1-1 Vendors; 9- 1-1 Agencies and 9-1-1 professionals.

Scholarships may be available from your local chapter or NENA NENA Events NENA Annual Conference & Expo NENA Standards and Best Practices Conference NENA Critical Issues Forum 9-1-1 Goes to Washington NENA Industry Collaboration Event State Chapter Conferences Scholarships may be available from your local chapter or NENA

Standards and Information Documents One of the most important roles that NENA has is to provide the standards that guide how 9-1-1 centers and 9-1-1 providers should operate. A complete list of these standards is located on the NENA website. http://www.nena.org/?page=Standards

Information The NENA Website The Call Public Safety SmartBrief NENA on Facebook NENA on Twitter

Networking PSAP Virtual Leadership Forum The NENA Mentoring Center NENA Telecommunicator Caucus Your Local Chapter

Training and Education NENA Webinars NENA In-Person Courses NENA On-Line Courses NENA Education Summits Center Manager Certificate Program

The ENP Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field. ENPs demonstrate a mastery of the comprehensive knowledge base required for emergency number program management. ENPs help to raise industry standards and increase the respect and prestige of those involved in 9-1-1. By becoming an ENP you will confirm your commitment to the 9-1-1 profession by showing yourself to be a leader in public safety and pledging yourself to stay aware of current issues and developments in the field.

The NENA Career Center The NENA career center is perfect for anyone looking for a job or to hire someone for a 9-1-1 related position. It can be found on the NENA website.

Discount Programs NENA Partners with many companies, such as Delta Airlines and AVIS Rental Car to offer discounts for NENA members.

The NENA PSAP Registry The NENA PSAP Registry is a very valuable tool that assists PSAPs in processing out of service area calls for service. Registration information is on the website and it is a free tool for PSAPs to use. All you need is a user ID.

Pipeline and NORAD Info NENA supports the documents that guide how PSAPs should handle Pipeline Emergencies and Emergencies involving airborne aircraft. Both of these documents can be found on our website.

But the most important part: IS YOU! NENA is a member driven association. We are only as good as our members want us to be. There is no way we could do all the things we do without active, passionate, and dedicated members. Is that you?

Questions and Answers… What would YOU like to know?