Zonal Employee Discount (ZED) & Multilateral Interline Business Travel Agreement (MIBA) = Interline Staff Travel Agreement (ISTA) Everything you would like to know about ZED/MIBA and more! ZED MIBA AGM 2018 | Dubrovnik

MIBA – what does it stand for? It regulates business travel as duty travel and deadheading crew (DHC) ZED – what does it stand for? It regulates leisure travel ISTA – core agreement for duty and leisure travel conditions Where to find? ZED MIBA AGM 2018 | Dubrovnik

ZED MIBA AGM 2018 | Dubrovnik

Who are entitled to travel as leisure, duty or as Deadheading Crew ZED MIBA AGM 2018 | Dubrovnik

Good to know: 1) (No need for company identification anymore. Ticket/booking reference is proof ) ZED MIBA AGM 2018 | Dubrovnik

Good to know: 2) ZED MIBA paragraph B.3.g – B.3.g.i and B.3.g.ii AGM 2018 | Dubrovnik

Good to know: 3) ZED MIBA AGM 2018 | Dubrovnik

Good to know: 4) ZED MIBA AGM 2018 | Dubrovnik

FARES, how to use : ZED MIBA – valid for both ZED and MIBA AGM 2018 | Dubrovnik

Fare Basis – creation – leisure travel ZED MIBA AGM 2018 | Dubrovnik

Fare basis – creation – duty/DHC travel ZED MIBA AGM 2018 | Dubrovnik

FARE AMOUNT – Where to find, how to read? ZED MIBA AGM 2018 | Dubrovnik

ZED MIBA AGM 2018 | Dubrovnik

WORKSHOP – why participate? Areas of our documentation that need to be refreshed Wording that needs to be made clearer Omissions that can be rectified with new verbiage Overall – if you have trouble finding information, workshops are the ideal place where you can bring your suggestions, provide feedback on what information is placed where, and agree on a proposed solution ZED MIBA AGM 2018 | Dubrovnik

QUIZ For LEISURE travel, is an employee and his/her nominees, employed for less than 6 months, entitled to interline travel in accordance with ISTA? Yes No, they need to be employed at least 6 months The correct answer is B (ISTA, page 2: Minimum Service Requirement) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Definition of Spouse? Someone I met at the bar last night Any one person recognized as a Spouse by the employing airline. Answer is B (ISTA, page 2: Definition of Spouse) ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the difference between Full Members and Associate Member? FULL Member operates under its own code ASSOCIATE Member operates under another airline’s code b) NO difference – both fly under their own code Answer is A (ISTA, page 2: Member Associate; Member Full) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Can Bus Company named “Flixbus “ be valid as an Associate Member? Yes No Answer is : NO ZED MIBA AGM 2018 | Dubrovnik

QUIZ How many different S/A/F categories do we have? ZED MIBA Subsidiaries/Affiliates/Franchisees (SAF) We have 4: B – airline that cannot operate under its own code C – airline company – who is wholly or partially owned by full member D – all non-airline company which are wholly owned by full member E – other b) We have only 2 – Full member and Associate member Answer is A (www.zedmiba.org > documents > ISTA > ISTA Appendix SAF) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Can one Airline be accepted as ZED-MIBA full member and as S/A/F of another ZED-MIBA full member at the same time? Yes No Answer is NO (ISTA, page 4: A.2.a.vi: an airline applying for Associate Member will not be accepted as both: Associate member and an SAF of another Full Member) ZED MIBA AGM 2018 | Dubrovnik

QUIZ How many AGMs do we have per year? 3 per year 1 per year ZED MIBA Answer is B (ISTA, page11: A.8.a.i – The Annual General Meeting will be held annually) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Can you vote if you do not attend the AGM? Yes, you can vote any day after the AGM No, only during AGM Answer is B (ISTA,page A.8.d.ii – Attending Full Members shall have their Authorized Representative, or Alternate, presented and voting at the meeting.) ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the Admin fee paid to IATA? 250.00 USD 750.00 USD Answer is 250.00 USD ( Memorandum of Cooperation) ZED MIBA AGM 2018 | Dubrovnik

QUIZ How many travel partners can you travel with? How many do you like. 1, but it could be bilaterally agreed of more Answer is B (ISTA, page 3: definition of Travel Partner ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the definition of a retiree? ZED MIBA A former Employee of a Member or its S/A/F who has retired from permanent full-time or part-time service under the retirement program of that full Member or its S/A/F b) Any one person recognized as a retiree by the employing airline Answer is A ( ISTA, page 2: definition of Retiree) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Is it an obligation to concur for Personal and Duty Travel, or you could choose one of them? Yes, it is a MUST to agree for both Personal and Duty travel No, you can choose either Personal or Duty or both Answer is B ZED MIBA AGM 2018 | Dubrovnik

QUIZ Who can travel as Deadheading crew? Any employee of the Member or its S/A/F Cabin crew member /Pilot/co-Pilot of the Member or its S/A/F …traveling between duty leg where the crew member works and employee’s officially designated crew base Answer is B (ISTA, page1 – definition of Deadheading Crew) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Does the employee need an Airline ID while travel? Yes, it is a MUST during the entire employee travel No, employee must present proper identification whenever requested by Transporting airline. Official proof of identity shall be government issued photo identification. Answer is B (ISTA, page 15 – B.2.a.i Identification) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Is it permitted to hold a standby and a confirmed ticket on the same flight? No, it is not permitted to hold a standby listing and a confirmed ticket on the same flight Yes, you can hold a standby listing in business and confirmed ticket in economy on the same flight Answer is A (ISTA,page 16: B.2.e.iv) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Where can you find information about MIBA? In IATA Reso 788 In www.zedmiba.org > Document > ISTA Answer is B ZED MIBA AGM 2018 | Dubrovnik

QUIZ Which PTCs are valid for Duty travel? ZEA for confirm travel or ZEP for standby travel AST – active employee standby travel or STA – active employee confirmed travel Answer is B ( www.zedmiba.org > Documents > ISTA > ISTA Appendix PTC) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Which PTCs (Passenger Type Code) are valid for Deadheading Crew? DHC - Active crew confirmed travel STA – active employee confirmed travel Answer is A ( www.zedmiba .org > Documents > ISTA > ISTA Appendix PTC) ZED MIBA AGM 2018 | Dubrovnik

QUIZ During new ISTA agreement negotiation, do you need to concur on Refund conditions? No, as those ticket are fully NON-refundable Yes Answer is B (ISTA, page 23 – C.2.e The Transporting Airline must accept and complete a request for full or partial refund of fare and applicable taxes of any unused portion of a ticket within one year from the original date of issue. The refund process must be initiated by the ticketing carrier within 30 days from day of request. The airlines may bilaterally agree to extend or reduce these time limits.) ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the minimum free baggage allowance? The same as valid for Commercial passengers No, only hand baggage is allowed of 8kg Answer is A (ISTA, page 17:B.3.b. Each party shall grant to Eligible Persons a minimum free baggage allowance which shall be either one (1) piece on services where the piece system applies or 20 kilos on all other services.) ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the standard CHD minimum age under ISTA? From 0 to 10 years of age Minimum Children age is 2 years Answer is B (Child means a person who has reached his/her second birthday) ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the PTC code ZEI for? This PTC is for Infant 0 -2 years This PTC is for the Travel Partner, travel unaccompanied Answer is A (ZEI – ZED Employee Infant without a Seat) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Are Children fares specified or created as discount? Answer is A ( ISTA Appendix Fares – C.1.d) ZED MIBA AGM 2018 | Dubrovnik

QUIZ For how many cabin are the ZED-MIBA fares created? 2 – Business and Economy and for zone 8, 9 also First 3 – Economy, Economy Premium and Business Answer is B (ISTA Appendix Fares and ISTA Appendix Guidelines) ZED MIBA AGM 2018 | Dubrovnik

For how many zones are fares created? QUIZ For how many zones are fares created? We create fares for 7 Zones We create fares for 9 Zone Answer is B ( ISTA Appendix Fares) ZED MIBA AGM 2018 | Dubrovnik

QUIZ How many fare levels do we have? We have one level of each zone We have 3 levels: Low, Medium and High Answer is B (ISTA Appendix Fares) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Who issues IET tickets? Who is responsible for refund process? Ticket is issued by the Authorizing Airline on Transporting Airline and process the refund as well Authorizing Airline issues the ticket and Transporting Airline process the refund Answer is A (carrier who holds the collected money performs the refund) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Who issues NIET tickets? Who is responsible for the refund process? a) Ticket is issued by the Transporting Airlines for travel on its own services for the       beneficiaries of the Authorising Airlines. Transporting Airline as an issuing carrier performs the refund b) Ticket is issued by the Transporting Airlines and the Authorising Airline performs the refund Answer is A (carrier who holds the collected money performs the refund) ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the fare an Infant needs to pay? The same fare as Children is paying Infant under 2 years of age, not occupying a seat will pay no fare and will travel with a no fare ticket. Answer is B ( ISTA Appendix Fares – C.1.e.) ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the validity of the ticket ? One (1) year Three (3) Months Answer is B (ISTA, page 21: C.1.d.i ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is the YQ fee we need to collect for ZED-MIBA fares? None The same as Commercial passengers Answer is A (ISTA, page 22: C.2.c.i) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Can FFY – Frequent Flyer Program points be collected or redeemed on Duty/DHC Travel? Yes, the same as Commercial passengers No, shall not count towards any Frequent Flyer Program Answer is B (ISTA, page 17: B.3.c.i.) ZED MIBA AGM 2018 | Dubrovnik

QUIZ What is important for your voting power? ASK – Available Seat Kilometer Your participation on a AGM meetings Answer is A (ISTA, page 12: A.9.b.ii.) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Can Associate Member vote on AGM? No Yes, they have the same power as Full Member Answer is A (ISTA, page 12: A.9.a.) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Does the transporting airline need to cover cost, if the employee is traveling as Deadheading Crew and was deplaned or denied boarding to avoid the involuntary denied boarding of commercial passengers? Yes b) No c) Shall not be a subject of denied boarding/deplanement Answer is C   (ISTA page 17, B.3.g.i.) ZED MIBA AGM 2018 | Dubrovnik

QUIZ Does the transporting airline need to cover cost of an employee traveling on Duty (confirm ticket) who was deplaned or denied boarding to avoid the involuntary denied boarding of commercial passengers? Yes b) No Answer is A (ISTA page 18, B.3.g.ii.) ZED MIBA AGM 2018 | Dubrovnik

THANK YOU! For your patience Please let us know if there is anything that you would like to see in the future. See you all at the next AGM Afonso Crawford Ingo Jeske Karmen Jese ZED MIBA AGM 2018 | Dubrovnik