Unit 202: Help customers choose products in a retail environment

Slides:

Advertisements

Similar presentations

Introduction The Consumer Guarantees Act (CGA) sets out guarantees that goods and services must meet when sold by someone in trade - that is, a retailer.

Advertisements

Consumer Laws Set up to protect the consumer from unfair trading methods.

6.01- Shopping Options Effective Shopping Practices.

Unit 204: Provide information and advice to customers in a retail environment Revision cards Next card.

Chapter 14 Managing Your Money Chapter 14 Managing Your Money Lesson 14.2 You, the Consumer Lesson 14.2 You, the Consumer.

Consumer Issues and Advertising. Learning Objectives To be able to understand consumer protection and legislation To develop an understanding of methods.

Unit 355: Understanding the retail selling process.

Deciding on a Distribution Channel. Lesson Goals: Learn different methods of distribution Recognize continuous nature of marketing methods Obtain information.

© 2009 South-Western, Cengage LearningMARKETING 1 Chapter 2 SOCIALLY RESPONSIVE MARKETING 2-1The Impact of Marketing 2-2Criticisms of Marketing 2-3Increasing.

Consumer Rights Session One. 1.The Sale of Goods Act. 3.Proof of purchase. 3. Your rights on refunds. 4. Where to go to for help with consumer problems.

Selling a Product or Service

Unit 224: Display stock to promote sales to customers in a retail environment Revision cards Next card.

UNIT 1 – OPERATIONS MANAGEMENT

CONSUMER RIGHTS LEGISLATION. TRADE DESCRIPTIONS ACT (1968) Can’t say your product is something it is not. Can’t say your product is something it is not.

Marketing Mix GCSE Business Studies. Marketing Marketing is the management process responsible for identifying, anticipating and satisfying customer requirements.

What the government does A2 Economics and Business Unit 4B By Mrs Hilton for revisionstation.

A name, term, design, or symbol (or combination of them) that identifies a business, organization, or its products.

Chapter 34 risk management Section 34.1 Business Risk Management

Part 6—Managing Your Income

Chapter 21 MARKETING - SOCIALLY RESPONSIBLE 1The Impact of Marketing 2Criticisms of Marketing 3Increasing Social Responsibility.

© 2009 South-Western, Cengage LearningMARKETING 1 Chapter 2 SOCIALLY RESPONSIVE MARKETING 2-1The Impact of Marketing 2-2Criticisms of Marketing 2-3Increasing.

Consumer Protection. How Does Government Protect Consumers Through Legislation: – Consumer laws are a form of government regulation which protects the.

Home Economics and Food Nutrition Lesson objective – to understand what consumer protection and legislation is. Success criteria: Build – you have used.

ND e-commerce Carl Arrowsmith Session 14 Consumer Protection & Trust.

E-Business Project - Strategy Carl Arrowsmith

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE1 CHAPTER Consumer Buying Decisions Consumer Rights and Responsibilities.

Home Economics and Food Nutrition Lesson – objective To understand what the Food Labelling regulations 1995 are Success Criteria – Build – to investigate.

Portfolio 14 Marketing 2.08A Acquire Product Information for use in Selling.

Importance of Warranties

£1 Million £500,000 £250,000 £125,000 £64,000 £32,000 £16,000 £8,000 £4,000 £2,000 £1,000 £500 £300 £200 £100 Welcome.

Friday 8th November Mr Nicholls

The Marketing Mix Discussion of the 4Ps. What is the Marketing Mix? Often referred to as the 4Ps The variables through which a company carries out its.

Consumer Protection Legislation Sale of Goods Act Distance Selling and E-commerce Regulations.

What is this called and why is it there?. What is this called and why is it there?

MKTG- Sales Presentation Unit 1 SELLING Foundations of Business and Marketing for Work Based Education.

Protecting Your Credit Identity

Deciding on a Distribution Channel

The Consumer – Rights and Responsibilities

Acquire Product Information for use in Selling

Consumer Purchasing and Protection

SCM Customer Service Operations LB 3

Level 2 Diploma in Customer Service

Starter: What is he on about?

Chapter 34 risk management Section 34.1 Business Risk Management

Entrepreneurship Sales 101 Presented By Mrs. Bowden.

Marketing Is All Around Us

Factors That Influence Buying Decisions

Thursday 9th January 2014 Mr Nicholls

PowerPoint presentation

What is Marketing? Marketing is societal process by which individuals and groups obtain what they need and want through creating, offering and freely.

Legal and risk management WOB_1

THE ECONOMIC BENEFITS OF MARKETING

Marketing Indicator 2.09 Understand sales processes and techniques to enhance customer relationships and to increase the likelihood of making sales.

The Household Consumer

Chapter 17 Promotional Concepts and Strategies

Unit 3: Operations Knowledge Organiser 3 Production Processes

Steps in the selling process

Chapter 1 marketing is all around us Section 1.1

Welcome to Who Wants to be a Millionaire

Starter Can you name any pieces of legislation that retail businesses need to abide by?

Chapter 8 The Marketing Plan

CONSUMER PROTECTION.

CONSUMER PROTECTION.

ISLAMIC ECONOMICS PROJECT

Objectives Explain how salespeople get ready to sell

An extended warranty can be added to the purchase of many products, it can be a camera, refrigerator or TV extended warranty. You may be motivated to.

Promote Products and Services

Economic Utilities of Marketing

Effective Shopping Practices

Warrantybazaar - PLANNING TO BUY EXTENDED WARRANTY? YOU NEED TO FOLLOW THESE TIPS

Presentation transcript:

Unit 202: Help customers choose products in a retail environment Revision cards Next card

To keep your product knowledge current, information can be found from: manufacturers’ literature packaging instructions colleagues suppliers the internet. Next card

Remain vigilant at all times in order to: ensure security ensure safety avoid the loss of potential sales. Next card

The difference between features and benefits is: features describe what a product is or has benefits describe what it does for the customer. Next card

‘let me just check that I have got this right’. To confirm your interpretation of customers’ responses, use phrases such as: ‘so what you mean is…’ ‘let me just check that I have got this right’. Next card

Techniques for closing the sale include: assumptive close 1-2-3 close economic close. Next card

reaching for their credit card asking about delivery Customers will demonstrate buying signals when you have helped them choose. These may include: reaching for their credit card asking about delivery asking about extended warranties asking about payment methods. Next card

looking for a fitting room. Customers who have not required help in choosing their products may display the following buying signals: approaching the till making eye contact using hand gestures looking for a fitting room. Next card

Under The Sale and Supply of Goods and Services Act products must be: durable safe of acceptable appearance fit for purpose as described free from defects not pointed out at the time of sale. Next card

The Consumer Protection from Unfair Trading Regulations cover: safety pricing weights and measures description of products. Home