Seeking help from Technical Support: MindTap in Canvas Encountered an issue with MindTap? Follow these brief instructions to create a technical support ticket with Cengage Learning and learn how you can contact them 24 hours a day, seven days a week to resolve your issue! Course Name:

Questions? We’re Here to Help! Seeking help from Technical Support: MindTap in Canvas Need Help? Begin by Submitting a Support Case via the Cengage Technical Support Link in your Learning Management System Once your case is submitted, you’ll receive a case ID and access to 24/7 email or live chat! Or you can speak with an agent by calling the phone number provided upon your case submission. Phone Support: Monday through Thursday: 8:30am to 9:00pm (EST) Friday: 8:30am to 6:00pm (EST) You can contact Technical Support outside of your campus LMS by visiting www.cengage.com/support Questions? We’re Here to Help! If you have any further questions regarding logging in and accessing MindTap please begin by Submitting a Support Case via the Cengage Technical Support Link in your Learning Management System Once your case is submitted, you’ll receive a case ID and access to 24/7 email or live chat! Or you can speak with an agent by calling the phone number provided upon your case submission. Don’t see a Technical Support Link in your Course? Notify your instructor and ask them to add the LMS Technical Support link. You can contact Technical Support outside of your campus LMS by visiting www.cengage.com/support If submitting from outside your LMS, please choose MindLinks as your product. Getting Started 11/22/2018

Submitting a MindTap Support Case Begin by Submitting a Support Case via the Cengage Technical Support Link in Blackboard

Case ID is Assigned and sent via email

Additional Support for Assistance with MindTap Once you have a case ID you can then use our email, chat or phone options. Please have your Case ID available to expedite your service request. Phone support is available during the following times: 800-354-9706 Monday – Thursday 8:30 am to 9:00 pm EST Friday 8:30am to 6:00pm EST

Seeking help from Technical Support: MindTap in Canvas Tracking your Support Request You can return to the link in your course and then click Home to access details of your support request at any time. If you click on the Case ID, you will also have access to our 24x7 chat. Please provide your Case ID to the support agent if you initiate a session. A Case Number will be assigned. You can return to the link in your course and then click Home to access details of your support request at any time. If you click on the case ID, you will also have access to our 24x7 chat. Please provide your Case ID to the support agent if you initiate a session.