Building Organizational Support Capability Joan Goppelt Keith Ray Kevin Seymour, PhD.

Five Stages of Skill Acquisition Domain of Event Training Domain of Action Learning Novice Advanced Beginner Competent Proficient Expert Processing of Elements of a Situation Sees only those that are clearly and objectively defined Perceives similarity with prior examples Reflects upon various alternatives to goal Intuitively organizes and understands task without decomposing it into component features Intuitively organizes and understands task without decomposing it into component features Rules of Behavior / Decision- Making Follows “context-free” rules Applies situation matching Analytically calculates choices that best achieve goal Consciously focuses on choice that best achieves intuitive plan Acts in an unconscious, automatic, and natural way Exercising of Judgement None None Consciously deliberates Acts based on prior concrete examples in a manner that defies explanation Unconsciously does what normally works Adapted from Mind over Machine by Dreyfus and Dreyfus.

Outside Expertise vs. Internal Capability Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.

Outside Expertise vs. Internal Capability Conferences Ed Schein Seminar Reading Background Literature HPO Seminars Roger Schwarz Facilitation Class Q&A with External Consultants Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.

Outside Expertise vs. Internal Capability Teach Module of HPO Seminar Co-Facilitate with Outside Facilitator Seminar Certification Debriefing Video from Seminar Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.

Outside Expertise vs. Internal Capability Co-facilitating with Internal Leadership Team Facilitation TEAMWay Workshop Co-Facilitation Feedback to Others Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.

Outside Expertise vs. Internal Capability Application, Application, Application to Own Business On Leadership Teams Applying HPO Change Model to Own Organization Consulting with Individuals and Groups Adapted from D. Kim, Organizing for Learning, 2001, Pegasus Communications, Inc.