Hawke’s Bay Mental Health Service Knowing the People Planning KPP Kim Henneker John Conneely

About Service Outcomes

History – Where we came from 2003 MHS Critical situation High Case loads Vacancies Suicides No NGO input Referral issues Inpatient bed usage

Know what are your trying to achieve ….?

KPP - Goals Decisions are supported by real evidence Service delivery achieves real outcomes Te Pou - Knowing the People Planning

KPP - Programme Aim Quantitative approach. KPP measures improvements on 10 key features. KPP identifies gaps and trends. KPP identifies the people.

Measured success

Wellbeing People known on re entry Access to Primary health care Housing Support Access to Acute services Demographics Paid work Getting on with life “A job, a home, and support right time, right support”

Knowing the people – things we know Access to service increased from 0.7% to 4.1% in ten years Average caseload numbers reduced from 38 to 20 27% of CMHS caseload are Maori The average duration of contact is reducing over time 5 years to 2 years

Knowing the people – things we know 71% of people have no acute contact CATT or Inpatient stay in last 6 months 27% have paid employment > 90% have an up to date recovery plan 2% live with no fixed abode

Duration of Contact

Recovery

Recovery Plans

Contacts with Acute Services

Work / Activity

Housing / Support

Housing -Stability

Average Caseload

Outcome Evidence Trumps Anecdote !