Hawke’s Bay Mental Health Service Knowing the People Planning KPP Kim Henneker John Conneely
About Service Outcomes
History – Where we came from 2003 MHS Critical situation High Case loads Vacancies Suicides No NGO input Referral issues Inpatient bed usage
Know what are your trying to achieve ….?
KPP - Goals Decisions are supported by real evidence Service delivery achieves real outcomes Te Pou - Knowing the People Planning
KPP - Programme Aim Quantitative approach. KPP measures improvements on 10 key features. KPP identifies gaps and trends. KPP identifies the people.
Measured success
Wellbeing People known on re entry Access to Primary health care Housing Support Access to Acute services Demographics Paid work Getting on with life “A job, a home, and support right time, right support”
Knowing the people – things we know Access to service increased from 0.7% to 4.1% in ten years Average caseload numbers reduced from 38 to 20 27% of CMHS caseload are Maori The average duration of contact is reducing over time 5 years to 2 years
Knowing the people – things we know 71% of people have no acute contact CATT or Inpatient stay in last 6 months 27% have paid employment > 90% have an up to date recovery plan 2% live with no fixed abode
Duration of Contact
Recovery
Recovery Plans
Contacts with Acute Services
Work / Activity
Housing / Support
Housing -Stability
Average Caseload
Outcome Evidence Trumps Anecdote !