The Voice of your Customer

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Presentation transcript:

The Voice of your Customer Survey123® System The Voice of your Customer

Are you managing a Resort, a city hotel or a cruise boat? Are you responsible for the customer experience? Are you working in the marketing department of a Hotel?

Would you like to :

have a tool to improve your guests satisfaction ? know what is the opinion of your guests regarding the level of the services you offer to them ? your guests to be able to express their complains directly to the management so that they can undertake corrective action? have a tool that continuously monitors the performance of all the facilities and departments of your unit? have many positive reviews in the Review sites?

With the Survey123®System you can!!

Survey123® System combines: 1) Especially designed hospitality documents that can be found in the rooms, at the various facilities and all the common areas of the Hotel.

2) On line and printed questionnaires per facility and service. 3) Elegant signs with printed QR Codes in all the common areas of the Hotel. 4) Software to capture, organize and analyze all the satisfaction data. 5) Management procedures to plan, implement, monitor the system and exploit the information produced.

Benefits of Survey123® System … The Survey123 hospitality documents (Room cards, We fixed it cards, Bottle labels, Chocolate wrappers) is one more step in your efforts to make your guests feel that you care. Quests can express at any moment their complains or satisfaction and the guest relations manager will be notified by email within minutes.

The existence of Plexiglass signages with printed QR Codes in the common areas and the facilities of the hotel alerts the staff. The statistical data and guest comments from the surveys demonstrate the strong points of your hotel, as well as the "weak" points identified by your guests. The identification of your Promoters - guests with high satisfaction scores - means that you can introduce them to your loyalty club with benefits such as special prices and gifts.

Thank you! And now, your questions!!!