IT Infrastructure Committee Utah Valley University

Definition & Responsibility Physical Infrastructure is the foundation upon which IT, Telecom, and Media Services reside. This backbone of services encompasses all fiber, cabling, terminations, pathways, projection systems, physical facilities and physical security, power and environmental controls to IT equipment, and point-to-point wireless.

Committee Scope The Infrastructure Committee assesses, researches, designs, and recommends a state-of-the art physical infrastructure that facilitates the transport of information supporting the existing and future technical needs of the UVU Community.

Accomplishments (2009-2010) Losee Building (Student Service) New Data Center Upgraded PBX to new version of software Finalized plan for campus security system Redundant fiber path for core network Remote phone switch in LA building Murdock homes (Advancement Data Ctr., Alumni Ctr., Marketing Bldg., and Web Dev. Bldg.) ROTC House (400 West) International House (400 West)

IT Infrastructure Committee Organization Eddie Sorensen Advisor Tom Branam Chair Tammy Taylor Kurtis Olsen TeleCom Kevin Dent ITS Geoff Osborn Darvin Burgess Telecom Travis Tasker Media Services Mike Lee Facilities

Personnel Travis Tasker Tom Branam Kevin Dent Kurtis Olsen Media Services 12 years experience 12 years at UVU Kevin Dent Data Center Manager (ITS) 17 years experience 17 years at UVU Darvin Burgess Lead Telephone Technician 8 years experience 7 years at UVU Mike Lee Lead Architecture 16 years Tom Branam Chair 31+ years experience 15+ years at UVU Kurtis Olsen Asst Director (Telephone Services) 10 years experience 10 years at UVU RCDD Geoff Osborn PBX Programmer 8 years experience 7 years at UVU

Life Cycle UPS / SWITCHES: 3-5 years CABLE PLANT (Network): Up to 10 years PBX / TELEPHONE SWITCH: Up to 15 years

SWOT Analysis STRENGTHS People/knowledge/experience Physical Plant Strong standards Interdepartmental cooperation LI Building (Data Center) Improving wireless network Campus design Space Committee now uses the Master Spec’s

SWOT Analysis WEAKNESSES Funding and wages (retention) Insufficient training / cross-training Lack of 24/7 HVAC in IDF’S (Telecom Rooms) Lack of technical personnel (Infrastructure) Shortage of media-enhanced classrooms Documentation / labeling of physical plant Local support for phone switch Outdated equipment / turnover Theft Space Scheduling / down-time Quality employee recruitment University-level lack of technical vision

SWOT Analysis OPPORTUNITIES Data Center Future growth of UVU Working with outside agencies New technology Inter-campus relationships PBA funding Administration support New leadership in HR Remodeling cleanup

SWOT Analysis THREATS Funding, PBA Turnover, employee retention Growth of UVU / Size of the Campus Remodeling Aging facilities - no R&R Support of future growth Remote sites support New technology Disaster recovery Lack of redundant systems

Plans for 2009-2010 Media-enhanced classrooms UPS in equipment rooms Science Building Move fiber on Geneva Road Move the remote telephone switch from the Geneva Building Saturn Building? I-15 Core Project Bus Rapid Transit Project? Move all infrastructure from BA-005 to BA-010

Issues Affecting Requests Currently, campus departments are billed a set fee for requested cable drops. If Telephone Services had hard funded employee technicians, they would only charge departments for materials. Support for PACE and HR’s continuation and expansion of in-classification pay-raise initiative will enable infrastructure departments to retain and advance employees. In conjunction, we also support the HR job comparison surveys of other institutions. All remodeling projects should have a technology representative on the committee.**

Cable Project Costs 2004-2009

Infrastructure Server Room Issues and IDF,S & MDF’S Video over IP upgrade – Phase I ($35,000) UPS for data com rooms (ongoing) Camera’s for all Server Rooms ($10,000) NetBotz in EB, UVU-W, WC, Bldg. L, WS, and WB-104 ($6,000) Proximity locks to 5 wiring / switch rooms ($3,000)

Infrastructure Committee Request Permanent, on-going funding for maintenance of cable / fiber plant ($50,000 a year would make it possible to update and rehab most the campus) Preventative maintenance and battery replacement for LI Data Center, CS-608, LA-011e / 011f, and WC ($25,000 Self insured, ongoing) Any leftover money will cover telecom closet batteries and maintenance HVAC service contract for preventative maintenance and repairs of equipment and telecom rooms ($20,000) Brady data documentation for all fiber & cable plant on the campus ($7,500). This is labor only. Fluke OTDR for testing single and multi mode fiber ($12,000) Replace analog cards with the version Z32 ($50,000)

Summary UVU Infrastructure will continue to be an industry leader throughout Utah higher education while continuing to uphold the UVU mission.

Thank You