Understanding SAMT Administrator Email Messages Instructions for Navigating in the Training Module This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the “PgDn” or Down Arrow key on your keyboard. To return to the previous step, right click and select “Previous” from the menu, or use the “PgUp” or Up Arrow key on your keyboard. To end the presentation, right click and select “End Show” from the menu, or use the “Esc” key on your keyboard.

As a SAMT Administrator, you may receive emails about various actions related to your contracts and BIDs Profile Manager SAMT User Requests and Notifications for your contracts and/or BIDs Confirmation of actions taken by you or other Administrators Confirmation of actions taken by Cisco Support representatives

Your Notification Preferences Determine the Emails You Receive, and When Each SAMT Admin can choose how and when to receive emails for Pending Requests and Notifications Real Time: Separate email for each request or event Hourly / Daily: Summary email with the number of transactions, and a link to your SAMT queue Never (Recommended for backup administrators only) Email messages include a link to your SAMT Request Queue and/or SAMT Notification Queue Note: “User access messages and reminders” may include “third party access requests.” For example, requests by the customer for individuals who work for a different company but who are working on behalf of the customer.

What you should do when you receive an Access Request As the SAMT Administrator for your contracts / BIDs, you are responsible for ensuring that only authorized individuals are given access to them. Therefore, you should: Review the individual’s name, company, and email address. Do you know this person? Does the email domain match the name of the company? Review the contract details. What kind of contract is it (e.g., Cisco-branded or partner-branded service)? Is the individual’s company the same as the company on that contract? Is it appropriate for this individual to have full support access to this contract, or should they only have software download access? If you have any doubt as to whether this individual should have access to your contract/BID, do not approve the request without first contacting them (or a trusted person at your customer company) to verify their identity and their need for access.

How different emails are routed to SAMT Administrators When a user requests a contract be added to their Cisco Account and there is a SAMT Contract Administrator, the request goes to that Administrator. When a user requests a contract be added to their Cisco Account and there is not a SAMT Contract Administrator, but there is a SAMT Bill to ID (BID) Administrator, the request goes to the BID Admin, if there is one. When a user enters a Serial Number for Software Download, and there is a SAMT Contract Administrator, the request goes to that Administrator. If there is not a Contract Administrator, then the request goes to the BID Admin, if there is one. When a user requests a BID be added to their profile, and there is a SAMT BID Administrator, the request goes to that Administrator. When Cisco associates a contract number or BID that is managed by a SAMT Administrator to a Cisco Account, that Administrator receives a notification. When Cisco tries to associate a Blocked or Locked contract or BID to a Cisco Account profile, the SAMT Administrator receives a notification.