3.05 Rapid Re-Housing Case Management: Best Practices from the Alliance’s Rapid Re-Housing Program Standards Ben Cattell Noll Assistant Director- Veterans First SSVF Program Friendship Place- Washington, DC www.FriendshipPlace.org Twitter: @FriendshipPlace

1) Begin With the End in Mind Ending poverty or ending homelessness? There are 43 million Americans living in poverty and 550,000 people experiencing homelessness at a given time Exit Planning from Day 1 Clear, transparent policies and procedures SMART Goals (Specific, Measurable, Attainable, Relevant, Timely) Community Partnerships Your program should not be the only identified support

2) Stay Focused on What’s Important Housing, Housing, Housing Landlord outreach and engagement Understanding Landlord/Tenant rights and barriers Increasing Income Assume employability Don’t forget about benefits Connecting to Resources Identify essential community supports Assist with making connection and troubleshooting

3) Invest in What Works Train Staff in Best Practices Motivational Interviewing Critical Time Intervention Harm Reduction, Trauma Informed Care, SOAR… Focus on Outcomes National Data Program-Level Measures

Rapid Re-Housing Case Management Keys to Success 1- Begin With the End in Mind 2- Stay Focused on What’s Important 3- Invest in What Works