Student Services Information Desk The University of Sheffield Student Services Information Desk (SSiD) is an important point of contact for students throughout their time at the University. SSiD's staff are trained to deal with a wide range of enquiries and the office is a key central point for general information on many University services. We like to think of ourselves as a "one-stop" information service, which aims to answer the majority of student related enquiries from a single location. And if we can’t answer your question, we can direct you to someone who can. The ground-breaking Student Services Information Desk (SSiD) opened its doors to students for the first time in March 1997. In the last ten years we have answered over 800,000 enquiries about a wide variety of subjects. For more information see www.shef.ac.uk/ssid/ Generally known as ‘SSiD’

About SSiD Originally opened March 1997 Open Monday to Friday 9am to 5pm Located in Union of Students building Telephone +44 114 222 1299 Fax +44 114 222 1297 Email: www.shef.ac.uk/ssid/email.html Website: www.sheffield.ac.uk/ssid Although we are a part of the University's Student Services Department, we are located in the Union of Students Building. SSiD provides a range of administrative services including Calculator Approval, Student Status letters, Self Certification Medical notes, Summary of Results, Immigration Certifying Letter, Transcripts, etc Most SSiD services are available on demand at the SSiD front desk, so the quickest way to get access to services is if students come into the office. If they are unable to come into SSiD then they can use the phone, email or fax. Furthermore, most of SSiD’s services are available on request at the front desk. However some services where we need to check facts and discuss with other parts of the University may take a week or two to provide. Examples of this is include Immigration Certifying Letter and Short Term Loans. Nearly all of SSiD services are free. However there may be a charge for some services which take a lot of time to organise or generate additional costs. An example of this is the Transcript of Qualification. For more information see www.shef.ac.uk/ssid/contacts/aboutssid.html 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

Access to SSiD Services Web Student area Counter Email Telephone Fax Back office SSiD Web Pages Many students can find the information they are looking for on the SSiD website which contains nearly 1,5000 pages of content. Obviously finding information on such a site could prove difficult but most of the pages are referenced in the A to Z index at: www.shef.ac.uk/ssid/atoz Many students have also found the frequently asked questions section of the website very useful as well. See: www.shef.ac.uk/ssid/faq The Student Area The Student Area contains leaflets, guides, prospectuses, examination timetables, display screens and three open access computer from where students can view and print off our web pages, Front Desk We receive over 100,000 enquiries at the front desk counter each year. At busier time we may not be able to answer the telephone. If students are unable to come into SSiD the we recommend they email enquiries. To help us manage how effectively we respond to emails we have created a series of online forms which can be found at: www.shef.ac.uk/ssid/email.html Back Office The back office is where complex documentation is produced. This includes things such as transcripts, immigration certifying letters, short term loans, career development loans, etc. 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

SSiD customers Students (past, present and future) International students (45%) Staff Parents Employers Alumni External agents: e.g. Police, LEA, etc. Obviously, most of our customers are current students but we are also contacted by staff, parents, prospective students, alumni, employers, employment agencies, local authorities, police, etc. Over 100,000 customers come to our front desk each year. There are 90,000 visits to the SSiD website a month (400,000 hits). We respond to over 7,000 emails a year. 45% of our customers are International Students. 15% of our customers are given information and initial advice and referred to other parts of the University such as the Union of Students’ Advice Centre, Corporate Information and Computing Services (CiCS), etc. 6% of people coming into the office are just asking for directions. 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

Certificate of Student Status Full name Student registration number Period of registration Date of birth Registration status (full / provisional) Student status (undergraduate/graduate) Attendance type (full-time / part-time) Degree programme and level of study Expected date of completion Tuition Fee information Home and term time address JACS code 1. Certificate of Student Status (Bank) This Certificate of Student Status (Bank) includes both your term time and home addresses. It is used to help students open bank accounts by confirming your registration details. 2. Certificate of Student Status (JACS) Certificate of Student Status (JACS codes) is used in support of an application to the Science & Engineering Graduate Student Scheme (SEGS). 3. Certificate of Student Status (Standard) Certificate of Student Status (Standard) shows basic personal, registration and course details. Does not include your address. 4. Certificate of Student Status (with Tuition Fee) Certificate of Student Status (Taught) shows basic personal, registration, course and fee details. Does not include your address. 5. Certificate of Student Status (Term Time Address) Certificate of Student Status (Term Time Address) shows basic personal, registration, course, fee details and your local/Sheffield address. 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

Transcripts & Summary of Results Examination Results Official Transcript of Qualification Statement of Exam Results Summary of Results Transcript of Qualifications are provided to undergraduate and taught postgraduate students who require evidence of modules studied and grades attained in the University. They are normally used by students to apply for graduate courses or employment. Please note: Transcripts may take up to ten working days to prepare. Summary of Results are usually provided on request to students who require evidence of modules studied and grades attained so far in the University but do not want an official transcript (which can take upto 10 working days to produce). The information contained on a Summary of Results includes: Name and date of birth Course of study and expected completion date Course Year Unit Titles Grades and Results Information about Examination results can be found at: www.shef.ac.uk/ssid/exams/results.html 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

Web information & services 1,500 SSiD web pages 4.5 million hits a year A to Z index Frequently Asked Questions Things Not Going Right 1. Information For example information about Registration, Examinations, Tuition Fees, Financial Help, Contact details, Key Dates 2. On-Line Transactions Students are able to change their Home, Term Time and Correspondence address details, phone numbers and email address online at: www.shef.ac.uk/ssid/record/pers_inf.html 3. On-Line Forms: Requests documents such as transcript, council tax Report change in status, add drop forms Applications for services Email forms see: www.sheffield.ac.uk/ssid/email.html A to Z Index: www.shef.ac.uk/ssid/atoz Frequently Asked Questions: www.shef.ac.uk/ssid/faq Things Not Going Right? www.shef.ac.uk/ssid/welfare/signposts Examples of documents produced in SSiD: www.shef.ac.uk/ssid/example 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

A few other SSiD services Short Term Emergency Loan Immigration Certifying Letter Council Tax Exemption Certificate Changing your address Changing your personal details Changing your modules Changing your degree Examination Timetables Calculator Approval Dictionary Approval Confirming degree Confirming attendance Self Certification Medical Notes Sickness Absence Report Financial Support Career Development Loans Visa Extension Lost UCards UCard Replacement Replacement degree certificates Certifying copies of degree Key dates for your diary Useful contacts for current students Directions Council Tax Exemption Certificate Students registered on a full time programme of study may be exempt from paying Council Tax or may qualify for a reduction in the amount payable. Short Term Loan The purpose of Short Term Emergency Financial Assistance (also known as a Short Term Loan) is to help alleviate a delay in funding or an unexpected emergency. It is NOT intended to cover a shortfall in your funds. Financial Support For Full Time The University has funds available to provide financial support to students experiencing exceptional financial difficulties or who face legitimate, higher than average financial demands. Visa Extension Scheme Make appointments for students to attend a Visa Extension Scheme Appointment and prepare an immigration certifying letter for you to collect before that appointment. Calculator & Dictionary approval Approval for calculator and dictionary use in examinations. 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

Referrals “There are some questions we may not be able to answer in full but we will point you in the direction of someone who can.” In 2005/2006 there were 20,786 recorded referrals: 3405 to Academic Departments 884 to Accommodation Services 540 to the Visitor Information Centre / Admissions 3621 to the Advice Centre 269 to the Student Jobshop / Careers Service 554 to the Cash Office 512 to Ceremonies Office 1959 to CICS 247 to the Graduate Research Office 3129 to Registry Services 746 to Student Support & Guidance 972 to Taught Programmes to the Union Reception 1909 to other places inside and outside the University 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

Strengthening Collaboration Registry Services TPO SSG Income office CiCS Alumni office Visitor Information Health Service Erasmus office ACS IntroWeek Orientation 22/11/2018 © The University of Sheffield / Department of Marketing and Communications

Questions? 22/11/2018 © The University of Sheffield / Department of Marketing and Communications