FPR Lessons Learned Sterling Field Support Center As of December, 2009

Contact Center Inquiries 39 trouble tickets since June Of the 39 tickets, 8 kits were returned to Kansas City Circuit card/display needed to be reseated Defective switch

Contact Center Inquiries

Contact Center Inquiries Several tickets related to the assembly instructions Feedback from the field resulted in many early changes to the instructions

Contact Center Inquiries Categories: Settings Installation Error Codes Data Issues Logger Issues

Common Issues Settings Does the Site ID need to be 8 digits ? YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros Does the data logger lose settings when the battery is disconnected? NO, the settings are saved to memory

Common Issues Installation Which way should the load cell be installed? It can be installed either parallel or perpendicular to the base Does the load cell require locking washers? NO, it does not

Common Issues Error Codes What is a hardware error #4207? This occurs when the SD card is removed incorrectly after downloading data

Common Issues Data Issues The data shows large swings in data? Check the base itself: flexors, plunger position, calibration, post not touching lower assembly Bent flexors Uneven base Recalibration

Common Issues Data Issues Data lost because of power resets? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel Connection at the terminal was loose Bad battery Loose battery cable

Common Issues Data Issues Data are showing decreases/increases? Check the oil level No oil therefore precipitation was evaporating No oil with the antifreeze therefore moisture was being absorbed from the atmosphere

Common Issues Logger Issues The logger would not wake up and a red status light was flashing? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel Solar panel was cracked Bad grounding wire

Common Issues Logger Issues The logger locked up? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram Circuit card/display had to be reseated

Common Issues Logger Issues The logger was unable to be programmed? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram Defective switch

Common Issues Logger Issues Display was coming on by itself? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram One wire at the terminal strip was loose

Contact Information SFSC Contact Center Monday – Friday 8AM-5PM Eastern Time (703) 661-1268 Main Line (703) 661-1293 Backup Line nws.sfsc@noaa.gov