MENANGANI KEDATANGAN & KEBARANGKATAN TAMU

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Presentation transcript:

MENANGANI KEDATANGAN & KEBARANGKATAN TAMU PORTER SERVICE MENANGANI KEDATANGAN & KEBARANGKATAN TAMU Created by Julie

III. Procedure Guest Checking In Greeting (smiling, welcoming, asking luggage) Escorting guest to Front Desk (guest atentation) Reporting to Bell Captain (taking BBEC & LT, filling in BBCS) Receiving task from Reception (responding task, putting LT, asking guest to room)

Cont’d Escorting guest to room (showing & checking room, placing luggage) Explaining room facilities (balcony, AC, TV, Radio, Telp, L’dry, Mini Bar, BR) Last greeting (giving GC & Key, magic word, close the door) Administrating (completing BBEC, BBCS)

Development 1. Unloading Luggage a. Doorman - Welcoming & greeting guest - Opening and closing the door b. Bell Boy - Unloading Luggage (from car) - Placing Luggage (a safe place at main entrance and ask guest to check it)

Cont’d 2. Rooming Guest (Installing Guest) a. Entry into lobby - Bell Boy take the guest to Reception desk (ask the guest to see Receptionist to register) - Placing Luggage (placed near the guest to avoid accidently trip over) - Waiting while the guest register (stand at station / post but depend on hotel policy) - Receiving stamped BBEC - Receiving Guest Card and key

Cont’d b. Entry into Lift - Liftman greet dan welcome guest - Asking the floor number and letting guest enters first c. Leading the guest to room - Indicating direction to room - Knocking room

Cont’d d. Entry into room - Switch on the light - Letting the guest enter first - Placing the luggage : on the luggage rack (suitecase, hand bag,briefcase,travelling bag) On a folding / collapsible / move able luggage rack (ask guest first the location, BB can placed suitecase, trunk, hand bag) In the closet : garment bag, veal case or something to e hung up On wash basin table is pleced beauty case can olso on dressing table Explaning room facilities : (balcony, AC, phone, TV/radio, cupboard, L’dry, mini bar, bath room) Putting Guest Card & Key on dressing table / giving to guest Last greeting & closing door quitely

Thank You !