Overview

About us Qubic Group plc is a specialist voice and data integrator that has been established for more than two decades; we are proud to have retained many of our original clients and staff. We delivery industry-leading technical solutions but recognise that, it’s only by thoroughly understanding the way you work, your processes and practices, that we can successfully deliver tangible benefits to your organisation. We remain highly focused on the delivery and support of the services and solutions we provide. We back this up with our investment in training our staff and the accreditations we hold including; ISO 27001:2013, ISO 9001:2015 Cyber Security Essentials and PRINCE2. The ‘Qubic Core’ that is distributed across multiple Tier 3+ UK datacentres, sits at the heart of our service delivery. We design a solution that’s right for you using our core infrastructure and a blend of technology from world-class organisations. Our customers are many and varied, from SMEs to multi-national organisations within both the Public and Private sectors, in the UK and abroad.

Key services Managed cloud telephony and integration with UC Multi-media contact centre Managed high-availability Managed virtual desktop High-speed data circuits – broadband to gigabit Mobility and integration to your core network Cyber-security, business continuity and disaster recovery Comprehensive remote and on-site support 24/7/365 Professional Services Network design and planning On-premise or data-centre migration to cloud GDPR & cyber-security consultancy Project management

Cloud Telephony Fully managed cloud telephony system with integrated UC capability and associated connectivity Enhanced with additional functionality; multimedia contact centre call recording call-logging, voicemail High-availability designed in; multiple controllers multiple datacentres multiple carriers high availability SIP Migration from on-premise to cloud and PSTN/ISDN to High-Availability SIP Fully project managed migration, deployment, training and ongoing support

Multi-media contact centre Comprehensive multi-media contact centre Your customers can choose how they want to communicate with you; by voice, by email, by web chat, by fax or by social media Agents can work in the office, at home or remotely using any endpoint Queue management – estimated wait time messaging and continuous position in queue updates Self-service allowing you to strike the balance between live service and self-service – ACD and IVR routing Historical and real-time reporting and monitoring Full suite of agent and supervisor productivity management tools Integration with back-office systems including CRM

Managed cloud data Full design of your cloud platform including servers, applications and connectivity Servers located in multiple UK datacentres providing high-availability Full migration planning to move from an existing on-premise or hosted platform Full on-boarding to Microsoft Office 365 Fully project managed migration including data migration, deployment and training Cybersecurity and multi-layer, granular backup and disaster recovery Ongoing support

High-speed connectivity Design and installation of network and on-premise infrastructure Qubic network provides nationwide connectivity Our connectivity spans from broadband, through to enterprise grade circuits Qubic connectivity is a fully managed: service offering DIA, QoS, CoS Our mobility solutions include mobile and our unique M2M provisioning On-premise infrastructure including, cabling and Wi-Fi

Comprehensive support Network Operations Centre (NOC) providing 24/7 remote monitoring and fix Published SLAs with response times Service availability; Working Hours (9 to 5) Extended Hours (8 to 8) Round the Clock (24/7) Remote diagnosis and fix, telephone helpdesk or onsite visits Regular on-site engineering days if contracted

Professional Services Fully accredited GDPR practitioners helping organisations become and stay compliant with process, technology and training Providing high-level information technology strategic consultancy encompassing, network design, on-premise to cloud migration planning, implementation of UC solutions and IoT strategy On-premise or data-centre migration to cloud Accredited PRINCE2 project management practitioners Accredited ISO 27001:2013 with the ability to provide security advice

Accreditations

Some of our Clients Metropolitan Police London Borough of Tower Hamlets Thurrock County Council Sussex Partnership NHS Trust Imagination Technology Ghana High Commission RFIB Group Rico Distribution Space.NK

Imagination Technologies Customer Imagination Technologies Customer Since 2004 Services Provided Worldwide managed hosted telephony Multiple 10GBbs circuits to move large quantities of data worldwide Traditional DIA, SIP and WAN connectivity

SPACE.NK.apothecary Customer SPACE.NK.apothecary, multi-national retailer Customer Since 2010 Services Provided Managed hosted telephony Multi-media contact centre handling voice, email and web-chat

Metropolitan Police Customer Metropolitan Police Service Customer Since 1996 Services Provided Qubic provides permanent full-time on-site IT engineers that are supported by the entire engineering team at Qubic headquarters.

Qubic Group plc Qubic House C1 The Courtyard Alban Park Hatfield Road St Albans AL4 0LA Main Switchboard: 020 8601 7000 Service Line: 0330 102 7272 Fax: 020 8601 7070 www.qubicgroup.com