Take your PMO from Good to Great Donald Dickson, PEng, MBA, PMP Introduce

What challenges do your projects face? Project Managers PMO Managers Portfolio Managers Functional Managers Team Members Sponsors Customers Executive Who is part of an organization that thinks their PMO is doing a great job of delivering projects? Truth is we can always do better. There are a lot of stakeholders with conflicting requirements.

Project Management does not operate in a vacuum. Business Environment Organization Portfolio Operations Programs Projects There are a lot of integration points

Project / Program Management PMO processes A PMO can no longer be successful solely managing the core PM processes. Portfolio Management Resource Management We can not longer increase project success by focusing on project management. Project / Program Management

The truly complex environment of Project Management Ideation Portfolio Management Resource Management Human Resource Management Financial Management Consultant Management Project / Program Management ITIL Management Purchasing Management Today’s project management processes operate in a complex environment. Agile Management Business Analysis Management Organizational Change Management Quality Management

PMO Improvement Process Assess Roadmap Implement / Optimize Monitor / Mentor

Process Assessment High Level and Detailed Process Map Detailed Instructions Responsibility/Assignment Matrix Integration Points Automated Measured Accessible Required/Desired Outputs Lessons Learned

People Assessment Onboarding process Training Plan Development Plan Satisfaction

Technology Assessment Support the process Single Source of Truth Data repository Adhoc Reporting Standard Reporting Integrations

Roadmap inputs Lessons Learned Metrics Performance Compliance Project Customer Feedback Benefit Realization Employee Turnover Interviews

PMO Roadmap High level Vision and Objectives Projects Scope Benefits Cost/Effort Dependencies Prioritize Gantt Funding Approval

PMO Critical Success Factors Well defined and documented processes Measured processes (adoption and performance) Enforce process consistency Allowance for flexibility Single source of truth Management of Project/Resource/Portfolio Management processes Integration of other organizational processes Criteria for hiring, training and managing PMO direct and indirect reports. Current Roadmap of optimizations, improvements, upgrades, etc. Keep it Simple

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