Chris Edwards Head of Operations Procurement Leaders What are your customers looking for? Chris Edwards Head of Operations Procurement Leaders

Maintain relationships Content knowledge Better experiences Reinforce value Maintain relationships

Effort Knowledge Empathy

Maintain Relationships Reinforce Value Maintain Relationships = Fulfilment

Reinforce Value Value proposition Product confidence Provide better alternatives Meet expectations

Maintain relationships Add value Go above and beyond Meet expectations Great customer experience

Maintain relationships Reinforce Value Value proposition Product confidence Provide better alternatives Meet expectations Maintain relationships Add value Go above and beyond Great customer experience

Thank you.