Why do we need to be outcome focused?

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Presentation transcript:

How to create an outcome-focused service Birgit Valla Leader and psychologist Stangehelp

Why do we need to be outcome focused?

1. We help more people

People seeking help 2014 - 2016 Percentage increase people seeking help 2014 – 2016 = 80 %

2. We help more people with more problems

3. We help more efficient and effectively

Referrals 2008 - 2014 Percentage increase referrals 2008 – 2014 = 37 %

Active clients 2008 - 2014 Percentage increase active clients 2008 – 2014 = 171 %

People seeking help 2014 - 2016 Percentage increase people seeking help 2014 – 2016 = 80 %

Active clients 2014 - 2016 597 467 Percentage increase people seeking help 2014 – 2016 = 23 %

But are we actually helping?

Results FIT 2016 473 clients – children and adults Success rate: 66,2% Drop-out: 8,4% Average sessions: 5,8 Average months: 5,1

Challenges