CHAPTER 3 Graphs Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’

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CHAPTER 3 Graphs Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam.

Map 3.1: Provincial Performance in Participation at Local Levels by Quartiles Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 31

Figure 3.1a: Participation at Local Levels (Dimension 1) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p.33.

Figure 3.1b: Participation at Local Levels (with 95% confidence intervals - CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 34

Figure 3.1c: Correlation between citizens’ awareness of the Grassroots Democracy Ordinance and “People Know...” Slogan Grassroots Democracy Slogan Democracy Ordinance Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 37

Map 3.2: Provincial Performance in Transparency by Quartiles Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 41

Figure 3.2a: Transparency (Dimension 3) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 43

Figure 3.3b: Vertical Accountability (with 95% CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 44

Map 3.3: Provincial Performance in Vertical Accountability by Quartiles Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 49

Figure 3.3a: Vertical Accountability (Dimension 3) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 51

Figure 3.3b: Vertical Accountability (with 95% CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 52

Map 3.4: Provincial Performance in Control of Corruption by Quartiles Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 57

Figure 3.4a: Control of Corruption in the Public Sector (Dimension 4) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 59

Figure 3.4b: Control of Corruption (with 95% CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 60

Figure 3.4c: Types of Corruption Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 64

Figure 3.4d: Levels of Nepotism at the Provincial Level Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 66

Map 3.5: Provincial Performance on Administrative Procedure by Quartiles Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 68

Figure 3.5a: Public Administrative Procedures (Dimension 5) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 71

Figure 3.5b: Public Administrative Procedures (with 95% CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 72

Figure 3.5c: Assessment of Quality of Certification Services (Branch Size= % of respondents agreeing to the statements; Perfect =100% agreement) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 75

Figure 3.5d: Assessment of Construction Permit Application Procedures (Branch Size= % of respondents agreeing to the statements; Perfect =100% agreement) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 77 Note: Provinces listed herein are those with more than 15 respondents in the total sample having applied for the construction permits.

Figure 3.5e: Assessment of LURCs Application Procedures (Branch Size= % of respondents agreeing to the statements in the legend; Perfect =100%) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 79 Note: Provinces listed herein are those with more than 15 respondents in the total sample having applied for land use rights certificates.

Figure 3.5g: Assessment of Commune-level Administrative Procedures (Branch Size= % of respondents agreeing to the statements in the legend; Perfect =100%) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 80

Map 3.6: Provincial Performance in Public Service Delivery by Quartiles Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 81

Figure 3.6a: Public Services Delivery (Dimension 6) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 83

Figure 3.6b: Public Service Delivery (with 95% CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 84

Figure 3.6c: Citizens' Assessment of District Public Hospitals (Branch Size= % of respondents agreeing to the statements in the legend; Perfect =100%) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 88

Figure 3.6d: Citizens' Assessment of Public Primary Schools (Branch Size= % of respondents agreeing to the statements in the legend; Perfect =100%) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 90

Figure 3.6e: Respondents who were victims of a type of crimes Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 93

Figure 3.7a: Dashboard of Six Dimensions of PAPI Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 95

Figure 3.7b: PAPI Dashboard of Three Provinces (with 90% CIs) Participation at Local Levels Transparency Vertical Accountability Control of Corruption Public Administrative Procedures Public Service Delivery Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 96

Map 3.7a. The Unweighted PAPI by Quartiles Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 99

Figure 3.7c: Unweighted PAPI Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 101

Figure 3.7d: Unweighted PAPI (with 95% CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 102

Map 3.7b. The Weighted PAPI by Quartiles Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 103

Figure 3.7e: Government Feeling Thermometers (with 95% CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 104

Figure 3.7g: Weighted PAPI Index by Dimension (Colours by Dimension, Weighted by Impact on Local Governance Satisfaction) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 108

Figure 3.7h: Weighted PAPI (with 95% CIs) Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 109

Figure 3.7i: Correlation between the 2010 and 2011 Indices Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 110

Figure 3.7k: Correlation between PAPI 2011 and PCI 2011 Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 111

Figure 3.7l: Association between PAPI 2011 and GDP per Capita 2010 Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 112

Figure 3.7m: Association between PAPI 2011 and HDI 2008 Citation: CECODES, FR, CPP & UNDP (2012). The Viet Nam Governance and Public Administration Performance Index (PAPI): Measuring Citizens’ Experiences. A Joint Policy Research Paper by Centre for Community Support and Development Studies (CECODES), The Front Review of the Central Committee for the Viet Nam Fatherland Front (FR), Commission on People’s Petitions of the Standing Committee for the National Assembly of Viet Nam (CPP), and United Nations Development Programme (UNDP). Ha Noi, Viet Nam, p. 112