EMERGEing Trust Dyadic Trust Development within the EMERGE Leadership Framework David Gassaway June 9, 2012 11/22/2018

EMERGE “Envisions leadership as a system comprised of leaders and followers in relation to each other and to a shared vision” - Magis & Duc, 2011 Requires a lubricant and glue Neither addresses trust with a specific tool nor is trust specifically called out in the other tools David Gassaway - EMERGEing Trust 11/22/2018

Trust “A psychological state comprising the intention to accept vulnerability and based on positive expectations of the intentions or behavior of another” D.M. Rousseau et al (1988) Benefits: Lowers transaction costs Binds inter-organizational relationships Increases tempo and innovation Diminishes need for legal apparatus David Gassaway - EMERGEing Trust 11/22/2018

Research Question How does a Willamette Valley public service executive in a leader-follower relationship move the relationship’s state of trust from one of conditional to unconditional? How is the state of trust assessed? What actions can be taken to improve the state of trust? David Gassaway - EMERGEing Trust 11/22/2018

Methodology Literature Review Practitioner Interviews Willamette Valley Public Service Executives 2010 ExMPA Cohort Vietnam Learners Institutional role = intervening variable David Gassaway - EMERGEing Trust 11/22/2018

Stakeholder B Trustworthiness Stakeholder C Trustworthiness Unconditional Trust Dimensions of Trust Pro-actively engage Be transparent Promote the shared purpose Instill trust in the process Seek to understand roles Leverage social capital Pursue the recursive process Conditional Trust Relationship Starting Point Actions > Barriers Distrust Emotions Emotions Distrust: “Feeling that another’s intentions and motives are not sincere; that they have ulterior motives” Conditional: both parties are willing to transact with each other, as long as each behaves appropriately, uses a similar interpretive scheme to define the situation, and can take the role of the other Strong confidence in each other’s values and trustworthiness, Favorable attitudes toward each other Experience positive affect in the context of the relationship is crucial in the evolution of trust Unconditional: when the amount of trust within a team or organization reaches a critical point and increases exponentially, becoming self-generating and synergistic”, creating a multiplier effect where more trust is received than given High degree of confidence Willingness to take on broader roles Strong emphasis on the communal experience Shared vision is the binding force Help is actively sought after among collaboration members High degree of willingness to share information Subjugate owns needs for those of the collaboration Strong belief in hope and the future More trust is received than given Very resistant to breaks in trust Stakeholder A Trustworthiness Stakeholder B Trustworthiness Intentionality Prediction Calculative Capability Attitudes Transference Transference Stakeholder C Trustworthiness Values Values 11/22/2018 Contextual Processes

Trust-Building Tool: Assessment Do the leader and the follower: Define their respective roles broadly? Want to and feel morally responsible for helping each other achieve the aims of the vision? Irrespective of position title, display a high confidence in each other? Intervening variable = institutional role Yes/No questions. All “yes” = unconditional trust David Gassaway - EMERGEing Trust 11/22/2018

Assessment (continued) Actively seek help from each other without generating feelings of indebtedness? Freely exchange information without inhibition through transparency? Show a high involvement in the endeavor, subjugating their personal needs for the greater good of the vision? Create energy within the relationship that is synergistic and self-generating? David Gassaway - EMERGEing Trust 11/22/2018

Trust-Building Tool: Actions Example: Freely exchange information without inhibition through transparency? Pro-actively engage face-to-face, extend and reciprocate trust Be authentic and encourage authenticity in communications, creating feedback loops and taking risks Be transparent in, and encourage transparency of, agenda and motives David Gassaway - EMERGEing Trust 11/22/2018

Implications Leadership Journey Applicable to many EMERGE tools Convening Coalition Tool Contextual Intelligence Leadership Role Profile Norming Tool Vietnam experience – compressing the network is powerful but not perfect David Gassaway - EMERGEing Trust 11/22/2018

“Conditional trust is like fishing . . . Unconditional trust is like using dynamite!” -Rocky Houston, 2012 David Gassaway - EMERGEing Trust 11/22/2018