Cooperative Response Center, Inc. Dan Otteson Senior Regional Business Manager Cooperative Response Center, Inc. Focusing on the Human Side of Technology®

CRC’s History 1992: Formed by 19 upper Midwest co-ops in Austin, MN 2001: Established 2nd U.S. contact Center in Dunlap, TN 2011: Established 3rd U.S. contact center in Abilene, TX 2015: 1 in 3 cooperatives utilizes CRC services 2016: PCI compliance achieved 2017: Limited English Proficiency Service added 2018: Exceeds 320 employees

Cooperative Status UTILITY FOCUSED Formed by electric cooperatives and continues to be member-owned Like cooperatives, CRC puts members/customers first Exclusive to the utility industry Returns allocated profits to its membership Platinum Associate member of the NRECA, supporting the Touchstone Energy Brand.

Nationwide Coverage 390+ utilities in 42 states subscribing to contact center services with more than 7 million consumers 3 strategically located sites: MN, TN, TX

Austin Center MINNESOTA Cooperative Response Center, Inc.

Dunlap Center TENNESSEE Cooperative Response Center, Inc.

Abilene Center TEXAS Cooperative Response Center, Inc.

Contact Center 24/7/365 Cooperative Response Center, Inc.