Why You Need an Enterprise e-Strategy – Not Just a Portal JA-SIG June 10, 2002 Jack McCredie June 10, 2002 JA-SIG Vancouver

Outline Current context for e-business initiatives in higher education UC Berkeley IT environment Strategic planning processes at UC e-Berkeley initiative Some lessons learned Questions June 10, 2002 JA-SIG Vancouver

Current e-Business Context Chaotic environment – excessive hype and the dot.com collapse June 10, 2002 JA-SIG Vancouver

Gartner, Inc. Hype Cycle Visibility Maturity

Gartner, Inc. Hype Cycle Visibility Peak of Inflated Expectations Plateau of Productivity Slope of Enlightenment Trough of Disillusionment Technology Trigger Maturity

Gartner, Inc. Hype Cycle November 2001 Visibility Peak of Inflated Expectations XML-based output Web services Streaming media Web content mgmt. Plateau of Productivity Slope of Enlightenment Portals Trough of Disillusionment Technology Trigger Maturity

Current e-Business Context Chaotic environment – excessive hype and the dot.com collapse Cost overruns and performance disappointments with ERP systems June 10, 2002 JA-SIG Vancouver

Current e-Business Context Chaotic environment – excessive hype and the dot.com collapse Cost overruns and performance disappointments with ERP systems University of Michigan abandons its portal June 10, 2002 JA-SIG Vancouver

Current e-Business Context Chaotic environment – excessive hype and the dot.com collapse Cost overruns and performance disappointments with ERP systems University of Michigan abandons its portal Disappointments with corporate “partners” June 10, 2002 JA-SIG Vancouver

Some UC Berkeley Corporate Disappointments CommonFind zUniversity Hungrymindsuniversity (Wiley) Izio Prometheus i-Drive DEC/Compaq June 10, 2002 JA-SIG Vancouver

UC Berkeley IT Environment Solid networking infrastructure, but growing deferred maintenance Major enterprise administrative initiatives underway (PeopleSoft) Commitment to engaging K-12 community – IU project Statewide education and research network – CalREN-2, ONI, DCP June 10, 2002 JA-SIG Vancouver

UCB Portal Initiatives No enterprise portal yet , but PeopleSoft HR/Enterprise portal Cal Alumni Association (@Cal) BAI Reporting Portal uPortal Evaluation Haas School of Business (Metadot) June 10, 2002 JA-SIG Vancouver

UCB Strategic Planning Not a strong tradition of academic planning UC system New Business Architecture 2010 UCB draft strategic academic plan Planning for Information Systems & Technology E-Berkeley campuswide initiative June 10, 2002 JA-SIG Vancouver

e-Berkeley Vision: Transforming our community through technology-enabled learning, discovery, and engagement. Making all UC Berkeley transactions for students, faculty, staff, alumni, business partners, and the public available on the Internet. June 10, 2002 JA-SIG Vancouver

e-Berkeley Governance Structure Chancellor’s Cabinet (Chancellor) Academic Senate (Chair – FS) e-Berkeley Steering Committee (Executive VC/ Provost) Academic Senate Computing & Communications (Faculty Senate Appt.) Educational Technology (VPUE Appt.) e-Berkeley Implementation Task Force (VC/CFO & FA) Administration and Student Services (VC/CFO) e- BAS Working Group (VC-BAS Appt.) e-Learning Policy Task Force (VPUE Appt.) Information Technology Architecture (AVC/CIO) Learning Management Systems Working Group (VPUE Appt.) Policy Working Group (VC/CFO Appt.) Information Security (AVC/CIO Appt.) Communications Working Group (VC/CFO)

e-Berkeley Update Developed the e-Berkeley Program Office Engage all segments of the campus community Incremental project funding through proposals as part of campus budget process Course web casting and video archives Course managment system Online credit card processing Network Security Office June 10, 2002 JA-SIG Vancouver

e-Berkeley Update E-Grades Online graduate admissions Travel system Research e-Protocol System Several departmentally supported projects (e.g. Sure pay, Parking, AirBears, Active Directory, Books in a box, etc.) June 10, 2002 JA-SIG Vancouver

Illustrative Lessons Learned Support and buy-in from senior managers is an absolute must Ensure that IT initiatives are aligned with university mission and goals Campuswide IT architecture is a must Enterprise implementations are harder and more expensive than anyone thought Manage the customization process!! June 10, 2002 JA-SIG Vancouver

Illustrative Lessons Learned Get the processes fixed before moving to implement IT solutions Recognize that ongoing projects require ongoing funding – don’t start a project if you cannot sustain it Under-promise and over-deliver More collaboration with peers is a must (UC/JOG, JSTORE, JA-SIG, etc) Etc., etc., etc. June 10, 2002 JA-SIG Vancouver

Questions and discussion? June 10, 2002 JA-SIG Vancouver