Reiknistofnun Háskóla Íslands University of Iceland Computer Services Finnur Þorgeirsson Systems Engineer Reiknistofnun Háskóla Íslands E-mail: fth@hi.is www.rhi.hi.is Finnur Thorgeirsson -RHI, 28 Sept 2009

Computer Services Department RHÍ Services - Internet/ Email Data Storage UGLA - Enhanced University Intraweb - Wireless Access User support / Helpdesk Department support Printing Facility Computer Labs VPN & ADSL Access Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Computer Services Staff Management – 3 people Networking Department – 4 Helpdesk – 3+1 2nd level Users Support - 5 Systems Administrators - 6 Software Development – 6+2 Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Networking Provides : Network Connections at Work and at Home Integral part of IT Infrastructure High Speed Network Across Campus Network Registered Users can use ADSL at Home Telephone Systems Wireless Connectivity at Campus Area (Available in Most Places) More info on Networks and Regulations - http://www.rhi.hi.is Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Systems Department - Administration all the Servers - Involves in Managing, integrating and deployment various systems - Plays vital role in running systems smoothly Involves in setup, configuration and maintaining HI system Infrastructure Design of Service Architecture Users Support Help Desk First Line Support / 2nd line support Phone Support Email Support Computer Maintenance /Troubleshooting Installing Applications, Establishing Network Communications, Departments Support Remote support Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Software Department Develops University's Software Integrate Applications Ugla – http://ugla.hi.is UGLA: University Intranet University information Gateway For all registered users at the university Your entire information gateway, such as exam results Course info, rules and so on. Accessible in both English and Icelandic. Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Data Storage / Email Home Space : More than GB / username Email Quota : Above GB Mapped Drive letter (F: home, V: www) and some other Email Check / Access Use mail client (e.g., outlook etc) From the web http://mail.hi.is VPN can be used to map drive from Home Note: Users are encourage to save their documents in their home drive (Usually drive F: or H: ) Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Free Courses Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Help Desk Information Email : help@hi.is Phone 525 4222 Opening Hours : 8am to 16pm (Monday – Friday) Visiting Hours : 8am to 16pm (Monday – Friday) Web Links http://www.rhi.hi.is –Computer Labs and other Information http://www.hi.is – University of Iceland http://ugla.hi.is – University's Intraweb http://www2.rhi.hi.is/presentation/ Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Computer LABS Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Future Establishing New Helpdesk Three New high class Computer Labs with Gigabit Connectivity Cluster Available with GRID Technology The integration of two University's IT Infrastructure News : First University to Join GRID technology Joined at Nordugird Workshop organized for its use http://www.nordugrid.org/loadmon.php Conf page : http://icegrid2007.hi.is Finnur Thorgeirsson -RHI, 28 Sept 2009

Finnur Thorgeirsson -RHI, 28 Sept 2009 Thank you Any Questions ? Finnur Thorgeirsson -RHI, 28 Sept 2009