Libraries Providing Learner Support: The Collaboration Connection Elaine Fabbro, Acting Head, Reference & Circulation Services Athabasca University Library
About Athabasca University 32,000 students per year More than 700 courses at undergrad and graduate levels AU Library receives more than 22,000 requests every year Sent 10,000+ packages in 2006-2007
Collaborating to Connect the Dots Why collaborate? Who collaborates?
Collaboration and AU Library Course Development at Athabasca University 7 phase course development process The course team
The Digital Reading Room Institutional Stakeholders Courses Resources
Call Tracking Print vs. electronic statistics Call Tracking Implementation team Customization Training Benefits
Strategies for Collaboration Recognition of skills Develop communication lines Find a common goal Administrative support Marketing of skills
Conclusion Collaboration promotes the provision of high quality service Collaboration enhances connectedness for students Collaboration strengthens institutional relationships
Libraries Providing Learner Support: The Collaboration Connection Thank you! Elaine Fabbro Acting Head, Reference & Circulation Services, Athabasca University Library, Canada Telephone: 780-675-6819, E-mail: elainef@athabascau.ca