Celebrating Patient Experience Week “What are our Patients saying Celebrating Patient Experience Week “What are our Patients saying?” - Inpatient “I'm very pleased with the hospital, with the people they're very professional, and I felt really good when I stayed there. Thank you” “Thank you for saving my life.” “It's a very good hospital. And I chose it over all the others” “It's a very, very , very good hospital. I was well pleased.” “It was more like a hotel than a hospital.” “There is no place I would ever go other then ” There is no place I would ever go other then Northside.”

“Super nice staff - very friendly & courteous” Celebrating Patient Experience Week “What do our Patients tell us?” – Emergency Department “All very attentive and professional- all doing treatment- tests as a team.” “Super nice staff - very friendly & courteous” “Great could not have made me more comfortable so - quickly.” “Professional & thorough.”

Celebrating Patient Experience Week “What do our Patients tell us Celebrating Patient Experience Week “What do our Patients tell us?” - Outpatient “Very good experience in a difficult time. Everyone very helpful and kind.” “I love this hospital.” “The best, warm caring polite, friendly. Could not ask for better. Ever.” “Your staff is really nice and concerned with patients. Everyone is really nice and friendly - Always with a smile.”

“Everyone was great, happy smiling faces.” Celebrating Patient Experience Week “What do our Patients tell us?” – SDS, Procedures “Amazing staff - thank you!!” “Treated well, service with a smile. Kept me well inform on how, when, what I need to do after surgery” “Everyone was great, happy smiling faces.” “Very fast, courteous, professional service. Every employee was very nice & helpful.” “Lovely, comfortable hospital.”