Motor Fleet Safety Basics: Training for the Safety Supervisor Unit 6 – Hiring the Right People

Unit 6 Objectives Recognize how effective hiring affects driver retention and accident prevention Identify critical information to look for on job applications and ways to obtain missing information Conduct interviews consistent with general interviewing guidelines Implement or strengthen effective road test procedures NATMI © 2018

Effective Hiring is Important “You hire the future.” NATMI © 2018

Implications of Effective Hiring Greater driver retention Fewer accidents Fewer morale problems Increased productivity Reduced downtime Increased overall profitability NATMI © 2018

Selection Procedures Job analysis Review application forms Job description Job standards Review application forms Review qualifications against standards Verify information Check records Interview qualified applicants Conduct tests NATMI © 2018

Job Analysis Full description of the job Specific tasks of the job Function and purpose Specific tasks of the job Minimum standards Special qualifications Physical demands NATMI © 2018

Job Standards Minimum physical Educational Experience Driving record (accidents/moving violations convictions) NATMI © 2018

Proper Use of Job Descriptions It is illegal to use a job description as a pre-employment selection tool. a. True b. False NATMI © 2018

Establishing Job Standards Job standards may not be changed or lowered for the purpose of hiring one employee over another. a. True b. False NATMI © 2018

Reviewing Job Applications Check to be sure the form is: Up-to-date and meets applicable legal restrictions Completed personally by the applicant Signed by the applicant Completed with no gaps in a personal history Completely filled out, with no incomplete responses Accurate NATMI © 2018

Verifying Information on Job Applications Check background information through: Previous employers Credit reports Criminal conviction records Motor vehicle driving records Personal references NATMI © 2018

Obtaining Background Information What is one way to obtain information from uncooperative previous employers? a. Complain to the FMCSA if the previous employer won’t cooperate b. Ask for confirmation of dates worked only c. Send a signed release along with the request for information d. There is nothing you can do NATMI © 2018

General Job Application Guidelines Only include pertinent and necessary questions Require completion at carrier place of business Use forms properly to protect rights of prospective employees and of company Compare information to job description Compare against all identified job standards NATMI © 2018

Evaluating Applications When is it acceptable to allow the application form to be filled out by someone other than the applicant? a. When the applicant has illegible handwriting. b. When the applicant has limited English skills. c. When the applicant is ill with a contagious disease. d. It is not acceptable in any situation. NATMI © 2018

Requirements for Driver Applicants If an applicant meets appropriate standards and regulation requirements, he or she can be assumed to be qualified for any job within the fleet. a. True b. False © North American Transportation Management Institute, 2013

Vision Requirements for Drivers To ensure proper visual ability, it is necessary for driver applicants to meet appropriate standards for visual acuity, field of peripheral vision, and depth perception. a. True b. False © North American Transportation Management Institute, 2013

Effective Interviewing Interviews should be used to obtain in-depth information about previous employment experience, education, and areas of inconsistency or incomplete responses on the application. a. True b. False NATMI © 2018

Interview Procedures Preparation Procedure Questions Physical Social Technical Procedure Questions NATMI © 2018

Interviewing Errors Lack of uniformity Negative approach Making decisions subjectively or without facts Violating the law NATMI © 2018

Off-Road Testing Programs Vehicle inspection Parallel parking Alley dock Offset alley Serpentine Backing NATMI © 2018

On-Road Testing Usually 15 miles Same set route for all road tests © North American Transportation Management Institute, 2013

Questions NATMI © 2018