Ethics and Morals in Hospitality

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Presentation transcript:

Ethics and Morals in Hospitality Because it’s the right thing to do.

Ethics The study of moral obligation involving the distinction between right and wrong. Business Ethics: right or wrong in the workplace – value management Dusit Thani College 11/23/2018

Dusit Thani College 11/23/2018

Ethical Dilemmas Making decisions under stress or dealing with complex issues that have no clear indication of what is right or wrong. There are NO simple ethical dilemmas… all have layers of meaning and effect. Dusit Thani College 11/23/2018

monitoring Internet usage serving alcohol to underage guests hazardous waste disposal acceptance of bribes ‘friends and family’ rates free drinks for friends topping up name brand bottles with alternatives sleeping ‘on the job’ disclosing corporate information racial prejudice using fish sauce for vegetarian dishes pollution tips – keeping not sharing theft sexual harassment drinking ‘on the job’ charging for unused services keeping gifts shortchanging overcharging Dusit Thani College 11/23/2018

Dusit Thani College 11/23/2018

Common Causes of Unethical Behavior? Pressure Fear Greed Convenience Dusit Thani College 11/23/2018

Dusit Thani College 11/23/2018

“Whistleblower’s” Reluctance Didn’t believe action would be taken. Didn’t trust confidentiality Feared not being a team player Feared retaliation from management Dusit Thani College 11/23/2018

“Whistleblower’s” Reluctance Feared retaliation from co-workers Didn’t know who to contact Nobody cares, why should I? Dusit Thani College 11/23/2018

Benefits of Managing Ethics in the Workplace Improves society Maintains a moral course in turbulent times Cultivates employee teamwork, productivity, morale and development Acts as an insurance policy It is the RIGHT thing to do! Dusit Thani College 11/23/2018

Look at and read the hand-outs: ‘10 Key Characteristics for Ethical Hospitality Managers’ Dusit Thani College 11/23/2018

Homework 2 Moral and Ethical Issues in Hospitality Write a reflective journal entry of not less than 300 words, describing your thoughts and feelings about the presentation from The CODE and the issues raised. Also describe possible actions that you could take as a hospitality professional, in order to help raise awareness of, and address the issues raised during the presentation. Dusit Thani College 11/23/2018

Ms. Olivia Waters Ladies and gentlemen, Please give a warm welcome to our special guest. Ms. Olivia Waters Dusit Thani College 11/23/2018