New Silent Knight Buyer SAP Based e-commerce

2HONEYWELL - CONFIDENTIAL File Number 2HONEYWELL - CONFIDENTIAL File Number Agenda E-commerce training resources E-commerce overview

3HONEYWELL - CONFIDENTIAL File Number 3HONEYWELL - CONFIDENTIAL File Number Significant Investment in Infrastructure and Planning Solid History in Development and Implementation - Five years of development history by Honeywell ACS functional expertise - 77 successful Deployments across ACS; 7 of the largest factories in Life Safety including St Charles & Juarez - Represents Over $3.2 Billion in external revenue (ACS) - Over 8000 Heavy Transaction Users HLS Solution – - Utilized Northford, Westwood and Woodbridge functional team of experts to lead the deployment - Over 10 months of work by dedicated team of 30+ HLS individuals plus Global ACS resources building the solution - Developing standardized HLS processes (where possible) across all sites (i.e. Returns process)

4HONEYWELL - CONFIDENTIAL File Number 4HONEYWELL - CONFIDENTIAL File Number Customer Benefit Improve - Planning and tracking - Scheduling of orders Increased reliability of information Better Customer Service Opportunity to increased integration through e-Commerce

5HONEYWELL - CONFIDENTIAL File Number 5HONEYWELL - CONFIDENTIAL File Number Changes New Global Customer Numbers New Global Customer facing Documentation - Order Acknowledgements - Packing List - Invoice and Statements - RMA return labels Delivery Date – Your Dock Date E-Commerce

6HONEYWELL - CONFIDENTIAL File Number 6HONEYWELL - CONFIDENTIAL File Number Silent Knight Buyer Training Resources

New Silent Knight Buyer e-Commerce

8HONEYWELL - CONFIDENTIAL File Number 8HONEYWELL - CONFIDENTIAL File Number New eCommerce Overview Standard orders (no rush/expedited orders) Multiple ship-to addresses (must be set up in system like today) Robust search function and catalog browsing Easier to identify, download, and print invoices, orders, etc. More accurate product availability information – quantity, date Excel template for uploading of orders directly to the site Specify requested delivery dates Specify ship complete or partial delivery – per order, per line

9HONEYWELL - CONFIDENTIAL File Number 9HONEYWELL - CONFIDENTIAL File Number Login screen

10HONEYWELL - CONFIDENTIAL File Number 10HONEYWELL - CONFIDENTIAL File Number Welcome screen

11HONEYWELL - CONFIDENTIAL File Number 11HONEYWELL - CONFIDENTIAL File Number eCommerce Main Page Browse and search Recent history – orders, invoices, etc

12HONEYWELL - CONFIDENTIAL File Number 12HONEYWELL - CONFIDENTIAL File Number Search transactions Search for orders, invoices

13HONEYWELL - CONFIDENTIAL File Number 13HONEYWELL - CONFIDENTIAL File Number Search transactions Select status

14HONEYWELL - CONFIDENTIAL File Number 14HONEYWELL - CONFIDENTIAL File Number Search transactions Search date range

15HONEYWELL - CONFIDENTIAL File Number 15HONEYWELL - CONFIDENTIAL File Number Search transactions Enter document number (optional)

16HONEYWELL - CONFIDENTIAL File Number 16HONEYWELL - CONFIDENTIAL File Number Search transactions Download a spreadsheet of all transactions Click the link to view document

17HONEYWELL - CONFIDENTIAL File Number 17HONEYWELL - CONFIDENTIAL File Number Browse product catalog Catalog structure follows your Price Book

18HONEYWELL - CONFIDENTIAL File Number 18HONEYWELL - CONFIDENTIAL File Number Product search Search our part number or your part number

19HONEYWELL - CONFIDENTIAL File Number 19HONEYWELL - CONFIDENTIAL File Number Product search Fuzzy/wildcard Search

20HONEYWELL - CONFIDENTIAL File Number 20HONEYWELL - CONFIDENTIAL File Number Product Search Click here to view additional info Add directly to your cart

21HONEYWELL - CONFIDENTIAL File Number 21HONEYWELL - CONFIDENTIAL File Number Pricing and availability check See availability for the qty you need Check pricing

22HONEYWELL - CONFIDENTIAL File Number 22HONEYWELL - CONFIDENTIAL File Number Order Entry screen Enter PO and additional description (optional)

23HONEYWELL - CONFIDENTIAL File Number 23HONEYWELL - CONFIDENTIAL File Number Order Entry screen Select a ship-to location

24HONEYWELL - CONFIDENTIAL File Number 24HONEYWELL - CONFIDENTIAL File Number Order Entry screen Specify your shipment method

25HONEYWELL - CONFIDENTIAL File Number 25HONEYWELL - CONFIDENTIAL File Number Order Entry screen Specify your requested delivery date *YOUR DOCK DATE*

26HONEYWELL - CONFIDENTIAL File Number 26HONEYWELL - CONFIDENTIAL File Number Order Entry screen Indicate if you want your lines or order to ship complete

27HONEYWELL - CONFIDENTIAL File Number 27HONEYWELL - CONFIDENTIAL File Number Order Entry Screen Add general instructions, delivery instructions Check if you want to put order on hold for your CSR to review

28HONEYWELL - CONFIDENTIAL File Number 28HONEYWELL - CONFIDENTIAL File Number Upload shopping cart Click to use the cart upload feature

29HONEYWELL - CONFIDENTIAL File Number 29HONEYWELL - CONFIDENTIAL File Number Cart upload Product NumberQuantityRequested Delivery DateShip CompletePO Line number IDP-PHOTO 51/14/2011NO 00IFP-10011/14/2011No p2r51/14/2011No Legend Required Data Optional Data Download Excel template Click update Browse to your local file

30HONEYWELL - CONFIDENTIAL File Number 30HONEYWELL - CONFIDENTIAL File Number Shopping Cart Type materials and quantities directly Expand line item detail

31HONEYWELL - CONFIDENTIAL File Number 31HONEYWELL - CONFIDENTIAL File Number Shopping Cart Change ship-to location for line item Change requested delivery date Add instructions per line item

32HONEYWELL - CONFIDENTIAL File Number 32HONEYWELL - CONFIDENTIAL File Number Shopping Cart See Your total price per line, and per item Your total order value always viewable here You can save as an order template Click here to start check out process

33HONEYWELL - CONFIDENTIAL File Number 33HONEYWELL - CONFIDENTIAL File Number Confirm your order Shipping and taxes are not visible here; they will only be viewable on the invoice

34HONEYWELL - CONFIDENTIAL File Number 34HONEYWELL - CONFIDENTIAL File Number Submit order Check to accept T&Cs; Submit Order

35HONEYWELL - CONFIDENTIAL File Number 35HONEYWELL - CONFIDENTIAL File Number Order confirmed Here is your order number; If you need to make changes to the order, contact your CSR and reference this order number

36HONEYWELL - CONFIDENTIAL File Number 36HONEYWELL - CONFIDENTIAL File Number View Current/Past Order Status View overall status

37HONEYWELL - CONFIDENTIAL File Number 37HONEYWELL - CONFIDENTIAL File Number View Current/Past Order Status – Line Item Summary View line item status, your expected dock date, and remaining order quantities

38HONEYWELL - CONFIDENTIAL File Number 38HONEYWELL - CONFIDENTIAL File Number View Current/Past Order Status – Line Item Detail View line item detail, including delivery and invoice information

39HONEYWELL - CONFIDENTIAL File Number 39HONEYWELL - CONFIDENTIAL File Number View Current/Past Order Status - Delivery See the tracking number for that line item – will bring you to UPS/FedEx website

Questions E-commerce Support Customer Service

41HONEYWELL - CONFIDENTIAL File Number 41HONEYWELL - CONFIDENTIAL File Number Silent Knight Buyer Training Resources

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