Mobile Resource Management

Mobile Workforce Management Solution Started Deployment in 2008 Interface to SAP Front Office/Work Management (6 order types) Installed Sierra Wireless AirLink PinPoint modems in 65 trucks. AT&T Cellular (95% coverage)

KEY REQURIEMENTS FOR A MOBILE WORKFORCE MANAGEMENT SOLUTION User-Friendly applications with intuitive screens, point-and click selections without typing. Guided workflow and validation to ensure complete and accurate information from the field. Eliminates errors and missing data. Real-time online communication over wireless Cellular. Ability to seamlessly go in and out of coverage with uninterrupted operations. Allows the workers to continue to work in spotty coverage areas. Ability to support a wide range of mobile devices (PDAs, rugged handhelds, tablet PCs and laptops). Seamless integration with SAP, GIS (Truck Viewer) and OMS. To ensure real-time data flow between systems. Ability to transmit updates and refreshing data on the mobile client. Keeps the worker productive while eliminating billing errors (Disconnecting members by mistake)

Mobile Data SCHEDULER/ AVL Work orders Staking orders Milsoft outages Reconnects Disconnects Misc. Orders Meter Change Staking Order Out of Power New Service Expert Work Order Processors Line Design Crew Pricing, ingeration capabilities (MILSOFT, ESRI), Device Options (laptop, PDA and I-Phones) Line Design Supervisor Constr. Superintendent Service Person

Staking Using Mobile Data Line Design Crew SCHEDULER/AVL Job approved by Super. Sent to WO Processors for Pole # and required documents SCHEDULER/ AVL Calendar Job is staked and passed back to scheduler for approval SCHEDULER/ AVL Shows in scheduler. Ready for Constr Job Approved Sent to Constr. As Built Approved for Constr. As Built Job Declined Job Completed Construction Crew Staking Using Mobile Data New Service Expert Construction Superintendent Database Changes made to CU Entered Manually CU passed into SAP Line Design Supervisor Work Order Processor

Outage tickets using Mobile Data Milsoft Damage Assessment PORCHE SCHEDULER Outage shows up in Scheduler / Outage sent to truck Crew Dispatched to outage Database Time Stamps arrival time using AVL WO created for Equipment Set Verify Est. Time Restoration Comments Cause Codes Predicted Devices Tracing of Outage Database Location of damaage Required equipment Est. time for Repairs FEMA documentation

Dispatch/Scheduler

Dispatch Map with AVL

Route Optimization

Truck Viewer

Truck Viewer

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