Merit Sales and Service Portal M3UG 2012 Preben Lauesen/Bernt Sylte

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Merit AppSuite SALES & SERVICE Portal solutions for handling product catalog & order processes Mobile Sales and Service for order handling on mobile devices Role based – information and available functionality based on access level Product catalogs with pictures, documents and links (M3 & CMS data) Use bar codes for efficient order entry Real time interface with M3 Fast implementation

Merit AppSuite SALES & SERVICE Configurable and dynamic Configured business logic in M3 controls process flow in Merit AppSuite Dynamic workflow and user interface based on parameter settings Seamless integration No data replication or double data storage Interactive integration with M3 All M3 input controls performed on-line Roles, menus, and configuration parameters Merit Portal Portlet repository M3 API (& WHI) M3 database Daa JDBC Business rules settings

Merit AppSuite CUSTOMER PORTAL CUSTOMER SUPPORT MOBILE SALES - Give your customers access to an efficient B2B portal for product catalog information and order entry & inquiry CUSTOMER SUPPORT - Customer support portal for your own internal customer support. Easy access to product data, simplified order entry & inquiry MOBILE SALES - Use mobile devices (PDA, tablets, smartphone) when your are visiting your customers to enter order, do order inquiry or looking at product data MOBILE SERVICE - Enter service orders, report service assignments, handle spare parts or perform other service related tasks using PC’s or mobile devices

Merit AppSuite CUSTOMER PORTAL Role based, intuitive and user friendly Configurable and dynamic Real time integration with M3 Dynamic workflow and user interface based on parameter settings Integrated with M3 Product configurator in real time Product catalog based on assortment available for customer Pictures, documents, links etc. for additional product information Configurable information based on user role and access level Menu and available functionality based on defined role and access Place order directly in order basket from product catalog

Merit AppSuite CUSTOMER PORTAL Order inquiry Order basket Detailed product information

Merit AppSuite CUSTOMER PORTAL Total integration Access control Order templates Temporary orders Product Catalog Order basket Order inquiry & history M3 Customer, sales & responsible Item & Warehouse information Price & Discounts Customer order

Merit AppSuite MOBILE SALES Product Catalog, order entry & inquiry available on Mobile platforms Full Customer Portal in online mode or apps/clients *) Role based, intuitive and user friendly Configurable and dynamic Real time integration with M3 Dynamic workflow and user interface based on parameter settings *) Merit Portal 3.0 standard client available on Windows Mobile / apps/clients for other platforms available on demand

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