Business Communication

Scholarship Footlocker Scholarship http://www.dosomething.org/footlocker $20,000 Athletics/Intramural 3.0 2 essay questions “What they have learned from their involvement in sports” and “How sports has given them leadership skills?”

Essential Questions How do business people communicate effectively?

Why is it important to be a good communicator? Customer Service Negotiation Deal with Suppliers Communicating with employees?

Four Types Memo Email Letter Phone

Memorandum Use exclusively as an employee to employee communication Use when a business issue needs to be communicated within the organization. Informal internal letter

E-mail - Use only for informal communication on indirect business related issue

Letter One of the most common forms of biz communication Communication with recipients outside the organization Formal communication to staff within the organization

Yes, This is a Rule of 7 violation Effective Letter Type all Formal correspondence Spell Correctly (Decision Makers) Always Date Correspondence Proper titles Direct and Positive Persuasive and Specific Avoid Fancy Language Be Polite Proper Closing Yes, This is a Rule of 7 violation

Assignment Finish Target List Add list to Google Doc Read 2 Articles from list and present key points.

Articles http://money.usnews.com/money/careers/slideshows/12-common-work-email-mistakes http://www.mindtools.com/pages/article/common-communication-mistakes.htm http://www.forbes.com/sites/work-in-progress/2011/07/15/five-communication-mistakes-that-are-holding-you-back/2/ http://smallbusinessesdoitbetter.com/2013/09/3-mistakes-in-business-communication/ http://www.executiveboard.com/blogs/better-business-writing-avoid-the-most-common-mistakes/ http://www.forbes.com/sites/jennagoudreau/2012/11/16/the-10-worst-communication-mistakes-for-your-career/ http://www.prdaily.com/Main/Articles/Ditch_these_5_business_writing_mistakes__12220.aspx http://www.nfib.com/business-resources/business-resources-item?cmsid=56377 http://money.usnews.com/money/blogs/outside-voices-careers/2011/01/18/18-common-work-e-mail-mistakes http://www.pardot.com/email-marketing/10-common-email-mistakes/ http://www.inc.com/ilya-pozin/8-email-mistakes-to-avoid.html http://premium.docstoc.com/video/119113799/Common-Mistakes-of-Business-Email---Business-Email-Secrets

Agenda Scholarships Present Google Doc Phone Call Letter (Address)

Scholarship The "Negro Spiritual" Scholarship Foundation $3000 http://www.negrospiritual.org/ Athletes with Asthma $1500 http://www.livestrong.com/article/344404-scholarships-for-asthmatic-athletes/

Recap (Memos) Should be: Purpose Clear Concise Persuasive Positive Communicating company policies Assigning Tasks Motivating Congratulations

Scholarship Burger King Scholars http://www.swwhs.org/index.php/scholarships/230-burger-king-scholars Lagrant Scholarships: Minorities, Public Relations & Other http://www.lagrantfoundation.org/site/?page_id=3/

Recap (Memos) Should be: Purpose Clear Concise Persuasive Positive Communicating company policies Assigning Tasks Motivating Congratulations

Speaking Skills Face-to-Face Over the Phone

Telephone Conversations Speak Clearly Be Cheerful Be Polite Have a plan Take Notes Remember Names

Face-to-Face Formal occasions Interpersonal Meetings (w/agendas) Customer services Interpersonal Office communications

Rule of 15 15 Feet 15 Inches 15 Words

3 Reminders Shake hands Show Interest Speak clearly 3 pronged Show Interest Speak clearly Monitor volume Do not appear rushed/anxious Say thank you

Note: Mirror Body Language Listening Skills Focus on the speaker Think about what’s being said Avoid interruption Ask Questions Take Notes Note: Mirror Body Language

Report - An investigative document prepared by the organization for a specific purpose. Its distribution will be dictated by its contents and purposes.

Assignment Read page 26-30 Answer question 1-3 on page 31 Type answers directly into Edmodo Email 5 businesses off of your Target List BCC me (pattersonb@fultonschools.org)

Assignment Read page 26-30 Answer question 1-3 on page 31 Type answers directly into Edmodo Email 5 businesses off of your Target List BCC me (pattersonb@fultonschools.org) Sample Verify Google Doc