Todd Scaletta, MBA, CMA, FCMA March 2, 2010 Create Possibilities: Use CSR Initiatives To Drive Value in Your Organization Todd Scaletta, MBA, CMA, FCMA March 2, 2010

The Tyranny of the Three-Month Cycle

Compliance Requirements The Tyranny of the Three-Month Cycle Financial Crisis Technological Change Global Competition The Tyranny of the Three-Month Cycle

Conformance

Performance

To succeed financially, how should we appear to our shareholders?

To achieve our vision, how should we appear to our customers? Financial Customer To achieve our vision, how should we appear to our customers?

Financial Customer To satisfy our shareholders and customers, what internal processes must we excel at? Internal Processes

Financial Customer Enablers To achieve our vision, how will we sustain our ability to change and improve? Internal Processes

Financial Customer Enablers Internal Processes

Improve Returns Broaden Revenue Mix Solve Customer Issue Develop Eco-products Process Improvements Product Innovation Eco-efficiency Audit