Demonstrating Innovation Michael Cooper Community Pharmacist, Cooper’s Pharmacy, Belfast

Cooper’s Pharmacy Experience Cooper’s Pharmacy part of local community for over thirty years, opening in 1986 Family owned pharmacy group with four community pharmacies across West Belfast Five years working in community pharmacy

Drivers for Change Changing health landscape To deliver new services Increasing prescription demands Fully utilise the pharmacy team More efficient work flow Inspired by the way pharmacy has developed in UK and Europe

Our Innovative Solution Robotic System

Our Innovative Solution Design: Robotics influenced the design of the pharmacy. The system encourages a triangular workflow concept: 80-90% of what you are dispensing should be at arm’s reach.  Safety: Everything is traceable through barcodes and the chances of picking errors is greatly reduced. Workflow and standard operating procedures are all built around the system. Data Analytics: Delivers reports looking at the pharmacy’s demographics to help identify patients who would benefit from services e.g. patient with diabetes suitable for an MUR.

Key Outcomes “Future-proofed” the pharmacy Safer working environment Optimises use of space and staff skills Staff engagement Patient satisfaction “Change is not an event, it’s a process” Cheryl James