Service Support Pharmacist,

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Presentation transcript:

Service Support Pharmacist, Back to Basics Kerry Grimes Clinical Governance & Service Support Pharmacist, CPNI

A Day in Community Pharmacy

Your Patient’s Perspective How long will I have to wait? Will I be able to speak to the pharmacist? Where do I go? Who can I talk to? Will they know the answer? What services are available to me? Will they be able to help me? Dispensing, Minor Ailments, Medicines Use Review, Medicines Management, Smoking Cessation…

Processes Your Perspective Staff Patient’s Needs Space Time

CPNI ‘Back to Basics’ Factsheets Communicating with Patients Dealing with Complaints Medicines Use Review (MUR) Clinical Check and Recording Interventions Patient Safety Communication Incident Reporting Social Media

Pharmacy Services Medicines Use Review (MUR) Supporting over 20,000 patients with long term health conditions to better mange their medicines every year in community pharmacy Pharmacy Intervention Survey Over 15 million interventions per year across the community pharmacy network Over 2.5 million clinical interventions 9 million interventions related to prescription supply 1.3 million public health-related interventions

Innovation in Community Pharmacy Eoghan O’Brien Community Pharmacist, Portglenone Nominated Pharmacist, Antrim/Ballymena ICP Michael Cooper Community Pharmacist, Cooper’s Pharmacy, Belfast