INTEGRATED MANAGEMENT SYSTEMS LOOKING INTO THE FUTURE A presentation by Steve Franklin

This is not an integrated management system!

Todays presentation Integration - advantages and issues Standards Drivers Business processes The future

Integration - advantages Unified approach Reduced bureacracy Common goals

Integration - issues Disparity Professional rivalry Silo mentality Complexity

Standards Define best practice Represent an ideal

Standards Generalised in scope Complexity of language Certifying body influence

Standards BS EN ISO 9001:2000 BS EN ISO 14001:2004 OHSAS 18001:1999

Standards BS :2002 PD 6668:2000 IIP Investors in People 2004

Drivers Business focus Embrace all aspects Process-based

Business Processes Not a new idea Promoted by ISO 9001 Cut across functional boundaries

Business Processes

Inputs

Business Processes Series of activities Inputs

Business Processes Series of activities Inputs Outputs / outcomes

Supporting documents

Processes and sub- processes

Supporting documents Processes and sub- processes Procedures, instructions and forms

Supporting documents Processes and sub- processes Procedures, instructions and forms Training materials

Supporting documents Processes and sub- processes Procedures, instructions and forms Training materials Audit question documents

A process-based system

Business Mission And Policy

A process-based system Business Planning Business Mission And Policy

A process-based system Products/ services Business Planning Business Mission And Policy

A process-based system Products/ services Obtain business Business Planning Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Business Planning Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Business Planning Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Business Planning Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Business Planning Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Human Resources Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning H/Safety & Environment Human Resources Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources I.T. Network Business Mission And Policy

A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources I.T. Network Working Capital Business Mission And Policy

The future Not published on paper Intranet-based Web publishing dictates All information available to all

The future System custodians All managers Practitioner overview Publishing process Continuous improvement